Ratings based on 487 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Denver
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Anna L., Guest Experience Team , Hotel Management
Dear Arun,Thank you for taking the time to post a review. We are so happy to hear your time time at CIVANA was enjoyable, and we hope to welcome you back again in the future.With gratitude,Anna L.Guest Experience Team
by A verified traveler
Posted 4 Nov 2024
Great
Comment from Hotel Management
4 Nov 2024 by Anna L., Guest Experience Team , Hotel Management
Dear Cheyenne,Thank you for your review. We are thrilled you enjoyed your time at CIVANA. We hope to have the opportunity to welcome you back again.With gratitude,Anna L.Guest Experience Team
by A verified traveler from BROOKLYN
Posted 29 Oct 2024
What a special place! There aren’t enough words that could describe how great of a job this place does to bring wellness, comfort and relaxation to their guests. Strongly recommend. 10/10
Comment from Hotel Management
31 Oct 2024 by Anna L., Guest Experience Team , Hotel Management
Dear Boris, Thank you for your kind review! We are absolutely thrilled to hear your time at CIVANA was impactful and brought you relaxation and comfort. We hope to have the opportunity to welcome you back for another wellness stay in the future. With gratitude,Anna L.Guest Experience Team
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Anna L., Guest Experience Team , Hotel Management
Dear Brooke Destiny,Thank you for your review. We are thrilled you enjoyed your stay and hope to welcome you back again soon.With gratitude,Anna L.Guest Experience Team
by A verified traveler
Posted 29 Oct 2024
Pool service was awful
Restaurant prices were outrageous
Classes full even though no one was at the resort
Disappointed for sure
Comment from Hotel Management
29 Oct 2024 by Anna L., Guest Experience Team , Hotel Management
Dear Michael, Thank you for taking the time to share your feedback with us. We apologize that your experience fell short of expectations. Your input is invaluable, as we are always striving to enhance future guest experiences. With gratitude,Anna L.Guest Experience Team
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Anna L., Guest Experience Team , Hotel Management
Dear Yashar,Thank you for your review. We are pleased you enjoyed your stay at CIVANA, and we hope to have the pleasure of welcoming you back again in the future.With gratitude,Anna L.Guest Experience Team
by A verified traveler
Posted 18 Oct 2024
absolutely amazing. i can’t wait to come back. so many classes to take, such great food and kind staff
Comment from Hotel Management
25 Oct 2024 by Anna L., Guest Experience Team , Hotel Management
Dear Tiare,Thank you for taking the time to share your feedback. We are delighted you enjoyed your stay and appreciate you kind words about our programming, food, and team. We look forward to welcoming you back!With gratitude,Anna L.Guest Experience Team
by A verified traveler
Posted 15 Oct 2024
Clean, Relaxing, Professional, Friendly, Fun, Amazing Food. Will Return
Comment from Hotel Management
15 Oct 2024 by Anna L., Guest Experience Team , Hotel Management
Dear Patricia, Thank you for your review. We are thrilled you enjoyed your stay at CIVANA and appreciate your shout outs for our team, food, and ambiance. We are delighted you plan to return and look forward to welcoming you back. With gratitude,Anna L.Guest Experience Team
by A verified traveler
Posted 5 Oct 2024
Went here for a girls weekend, paid $500/night because of all of the classes that were included. They only let you reserve 2 classes prior to arrival, and once you get there most of the classes are full and you can’t add more. Lots of the classes you also have to pay extra for. The pool was filthy, it was obvious nobody was cleaning it regularly. The same bandaids and dead bugs were floating around in it over the 3 days we stayed there. Dirty carpets with stains. Candlelight yoga class didn’t have any candles. Staff was hit or miss. Some of them were exceptional and very kind, others were rude. Would not stay here again at this price point, definitely not worth the money.
Comment from Hotel Management
6 Oct 2024 by Anna L., Guest Experience Team , Hotel Management
Dear Lori,Thank you for sharing your feedback. I’m so sorry to hear that your experience did not meet your expectations, and I appreciate the opportunity to have spoken with you directly about your concerns. Please know that your comments are valuable to us as we continually strive to improve our guest experience. We hope you’ll give us another chance to provide the relaxing and memorable stay you deserve.With gratitude,Anna L.Guest Experience Team
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Anna L., Guest Experience Team , Hotel Management
Dear Maishah, Thank you for posting a review. We are delighted you enjoyed your stay at CIVANA and hope to welcome you back again!With gratitude,Anna L.Guest Experience Team
