Ratings based on 969 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Best western , Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 3 Nov 2024
Should have known when i booked and price was double than normal that i shouldnt have booked. Theres a big biker club here (we ride too but not this weekend ) but staff is allowing them to hang out in the parking lot and be rowdy and rev their engines to see who has the loudest bike. Wont be staying here again.
Comment from Hotel Management
3 Nov 2024 by Cody, Hotel Management
Thank you for bringing this to our attention, and please accept our sincere apologies for the disturbance during your recent stay. We understand how important a restful environment is and are sorry for the inconvenience caused by the noise from the motorcycle club’s activities.We’re taking steps to ensure that future events are managed with respect to all our guests' comfort and peace. Your feedback is invaluable to us, and we appreciate your patience and understanding.Thank you again,
by A verified traveler from Portland
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by BEST WESTERN, Hotel Management
Thank you so much for staying with Best Western!
by A verified traveler
Posted 2 Nov 2024
It is nice quiet
Comment from Hotel Management
2 Nov 2024 by Best Western, Hotel Management
Hope to see you next time!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by BEST WESTERN, Hotel Management
Thank you for staying with us Jing! We really appreciate your feedback.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by BEST WESTERN, Hotel Management
Junoh, thank you for staying with us. Thank you for your feedback!
by A verified traveler from Berkeley
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Front desk Agent, Hotel Management
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, but without more details, it’s difficult for us to understand what went wrong. Our goal is always to provide the best possible experience for all of our guests, and we would appreciate the chance to learn more so we can address any concerns. Please feel free to reach out to us directly. We hope to make things right and to welcome you back in the future."
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Front Desk Agent, Hotel Management
Dear Vaughn,Thank you so much for your thoughtful review. We're thrilled to hear that you enjoyed staying with us and it’s wonderful to know we could meet your expectations. We’re always striving for a five-star experience, so if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!"
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Best western north phoenix , Hotel Management
Thank you so much for our awsome review!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Best western north phoenix , Hotel Management
Thank you for the great rating, we do hope you come stay next time your in town!
