Ratings based on 680 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
We were disappointed in the tennis situation and the staff’s lack of knowledge around how the availability works. We were also very disappointed in the lack of security into the building 24/7 all side doors are open. If my husband wasn’t with me I would not have felt safe in this property. The two bright points were location so close to really nice hikes and the bed and pillows were awesome!
Comment from Hotel Management
27 Nov 2024 by Gianna Piccillo , Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that your experience did not fully meet expectations, and we truly appreciate your constructive comments.Regarding the tennis situation, we apologize for the lack of clarity and will work with the team to ensure better communication around availability in the future. We also take security very seriously, and your concerns are noted. We will review the access protocols to ensure that safety is prioritized for all guests.We’re glad to hear that you enjoyed the location and had a comfortable stay with our beds and pillows. Your feedback is invaluable as we continue to improve, and we hope to welcome you back for a more seamless experience next time.
by A verified traveler
Posted 19 Nov 2024
overall we enjoyed our stay.you are obviously understaffed especially around the pools and at the area downstairs to grab a salad etc. for lunch.the facilites are otherwise excellent.
we would certainly come back.
Comment from Hotel Management
20 Nov 2024 by Gianna Piccillo , Hotel Management
Thank you for sharing your feedback. We're glad to hear that you overall enjoyed your stay and found our facilities excellent. We truly appreciate your comments regarding staffing, particularly around the pools and at the downstairs area for lunch. We will definitely share your observations with our team to ensure we address these areas and improve the guest experience moving forward.We would be delighted to welcome you back in the future and will work hard to ensure an even better experience next time. Thank you again for your valuable feedback!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Gianna Piccillo , Hotel Management
Thank you for your feedback and for giving us a 4 out of 5 stars! We're happy to hear that you had a great experience overall. We always strive to provide the best service and accommodations, and your comments are very helpful in showing us where we can improve. If there's anything specific that would have made your stay even better, we would love to hear your suggestions. We hope to welcome you back soon and provide you with a 5-star experience next time!
by A verified traveler
Posted 13 Nov 2024
Rooms and property are great. Really need to work in service in bar.restaurant and poolside.
Service was low to non existent in most areas, which is a shame as the property and the area are beautiful.
Comment from Hotel Management
20 Nov 2024 by Gianna Piccillo , Hotel Management
Thank you for your feedback. We're so glad you enjoyed the rooms and property, and we truly appreciate your comments about the beautiful area. We apologize for the service issues you encountered at the bar, restaurant, and poolside. This is not the standard we aim to provide, and we will definitely share your concerns with our team to improve service in these areas.We appreciate you bringing this to our attention, and we hope to have the chance to welcome you back for an even better experience in the future.
by A verified traveler
Posted 11 Nov 2024
We experienced loud screaming and laughing in the hall and doors banging in the middle of the night. We found that to be unacceptable for that type of hotel, we expected better.
Comment from Hotel Management
20 Nov 2024 by Gianna Piccillo , Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the noise disturbances you experienced during your stay. We understand how disruptive that can be, especially at night, and we agree that this is not the experience we want for our guests. We will be sure to share your comments with our team to address this issue and take steps to prevent it from happening in the future.We truly appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a more peaceful and enjoyable stay in the future.
by A verified traveler
Posted 11 Nov 2024
The location is great. Unfortunately, this resort is suffering from what I'm seeing more and more - woefully understaffed. I stayed for two nights and never had my room serviced. I called the front desk and still nothing. Finally, I took a couple of towels from a room service cart that was in the hall.
The cleanliness was okay. The door to my armoire was missing.
It seems to be struggling.
Comment from Hotel Management
20 Nov 2024 by Gianna Piccillo , Hotel Management
Thank you for sharing your experience with us. We're glad to hear that you enjoyed the location, but we sincerely apologize for the issues you encountered during your stay. We are very sorry that your room was not serviced, and we understand how frustrating that must have been. The missing armoire door and your difficulty in getting the necessary towels are certainly not up to our usual standards.We are aware of staffing challenges and are actively working to address them so that we can provide better service moving forward. Your feedback is valuable, and we will be sure to share it with our team to ensure improvements are made.We appreciate your understanding, and we hope to have the chance to welcome you back for a much more enjoyable stay in the future.
by A verified traveler
Posted 11 Nov 2024
The ADERO property is gorgeous. The moment we pulled up to check in the valet team was so welcoming and awesome. (You can self-park or valet for $25/day…plus tip if you valet) Check in was fine and our room was excellent on the 3rd floor. They have some lovely touches - on each floor next to elevator they have a flat and bubble water tap to encourage guests to use reusable bottles. The hotel also provides guests with reusable bottles upon arrival to room. Pool and property is beautiful.
The reason I provided three stars on staff was the mid-day bar team. Breakfast team was awesome, but day team…I’m confused. It was pulling teeth to get a beverage or food at the bar counter. There were two bartenders, and it was just a weird experience. I thought one was a bar-back, but he ended up making drinks too. It felt like we were putting them out to ask for an ice tea and sprite along with our food order. They weren’t unfriendly just totally apathetic. As a high end Marriott property, I shouldn’t have to be the bubbly person to try and engage or get your attention. It was SO awkward watching their engagement with a weeding group and one-off guests. I would highly suggest the operations manager gets a copy of “Unreasonable hospitality” for their team. I am patient to a fault as I worked in service for a long time, but come on. Care a little.
All of that to say, the property is beautiful and we’ll be back again for a race next year. Hopefully it was a one-off.
Comment from Hotel Management
20 Nov 2024 by Gianna Piccillo , Hotel Management
Thank you so much for sharing your detailed feedback. We're thrilled to hear that you loved the ADERO property, including the welcoming valet team, the beautiful room, and the thoughtful touches like the reusable water bottles and taps. We’re also glad to hear you enjoyed the pool and the breakfast team’s service.However, we sincerely apologize for the experience you had at the bar. We understand how disappointing it must have been to feel like your needs weren’t fully met, especially at a high-end property. The lack of attentiveness you experienced is certainly not the standard we strive for, and we deeply appreciate you bringing this to our attention. We will make sure to share your feedback with our operations team to ensure we improve service and create a more welcoming atmosphere moving forward.We’re grateful for your understanding and patience, and we truly look forward to welcoming you back next year. We’ll work hard to make sure your next visit is a much smoother and more enjoyable experience. Thank you again for your thoughtful review!
by A verified traveler
Posted 10 Nov 2024
This was my husband and I first visiting and we absolutely loved the hotel. The staff were friendly and helpful. Absolutely loved our room it felt like a master suite instead of a hotel room. The views were breathtaking. I looking to visiting again will definitely go in a trail and would like to try some spa treatments unable to do they’re we completely booked.
Comment from Hotel Management
20 Nov 2024 by Gianna Piccillo , Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear that you and your husband had such a great first visit and enjoyed the hotel. It's fantastic to know that you loved your room and the breathtaking views. We're also happy to hear that our staff made a positive impression.We’re sorry to hear that you weren’t able to experience the spa treatments during your stay, as they were fully booked. We’ll be sure to share your kind words with our team, and we hope you'll be able to try the spa and a trail next time.We look forward to welcoming you back soon for another amazing stay! Thank you again for sharing your experience.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Gianna Piccillo , Hotel Management
Thank you so much for the fantastic 5 out of 5 stars! We’re absolutely thrilled to hear that you had a wonderful experience with us. Your feedback means a lot to our team, and we truly appreciate your kind words. We look forward to welcoming you back for another amazing stay in the future. Thank you again for taking the time to share your experience!
by A verified traveler
Posted 5 Nov 2024
A beautiful resort in a great location.
Comment from Hotel Management
5 Nov 2024 by Gianna Piccillo , Hotel Management
Dear Jason,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our resort and its beautiful location. It’s always a pleasure to know our guests had a memorable experience.We truly appreciate you taking the time to share your thoughts, and we hope to welcome you back in the future to enjoy even more of what our resort has to offer.
