Ratings based on 121 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from London

Posted 22 Mar 2020
This is really a 3 star review, as the hotel was no more than quite nice. Staff are very friendly and welcoming. The pool is quite small and next to the road (quite noisy). The room was not very practical. There was nowhere to put the suitcases and the bed was in the middle of the room. The bath was a disgrace with loads of mould and only a shower head, installed very low; also no bath curtain to keep the water in. There was a window looking into the bathroom. There were material blinds installed which got wet. Doors to the balcony didn't close properly. Despite the local construction work, the room was not too noisy and we slept quite well however the air condition unit was old and noisy. Breakfast was in the pleasant open lobby. The food was ok. For the price i think you can get a better hotel.
4 out of 5
by A verified traveler

Posted 25 Feb 2020 on Hotels
very nice hotel
Comment from Hotel Management
11 Mar 2020 by Jackson, Hotel Management
Dear Alan, Thank you so much for your amazing scored. We hope to welcome you back again to our little peaceful place. Best regards, Manager,
5 out of 5
by A verified traveler from San Diego

Posted 24 Feb 2020
This is a former mansion and the rooms were decorated with beautiful antique furniture. The bathroom had been updated sometime after the rooms and was unusual, but basically functional. The staff, breakfast, pool, and location were all excellent.
Comment from Hotel Management
11 Mar 2020 by Jackson, Hotel Management
Dear Leigh, Thank you so much for taking your value time to rate us. We appreciate every single world you've expressed. We are more than happy to ready such a good feedback from you regardless of your stay. We hope to have a chance welcoming you back here again. Best regards, Manager,
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Dec 2019 on Hotels
4 out of 5
by A verified traveler from San Francisco

Posted 4 Dec 2019
Great to be in a regular neighborhood that's still very accessible by tuktuk to everything you want to see. Lovely breakfast. FYI pool is for soaking and splashing around, not laps (too small). Great design and very nice staff.
Comment from Hotel Management
4 Dec 2019 by Jackson, Hotel Management
Dear Value Guest, Thank you so much for your review. We love to hear such a good review from you. Small boutique hotel does not deserve a big pool. Hope you can understand and it wont affect your future stay in Phnom Penh. Best regards, Seanghoeurn, Operation Manager,
4 out of 5
by A verified traveler

Posted 2 Dec 2019
Comment from Hotel Management
4 Dec 2019 by Jackson, Hotel Management
Dear Value Guest, Thank you so much for your time to drop a good review for us. We hope to see you again. Best regards, Seanghoeurn,
3 out of 5
by A verified traveler

Posted 26 Nov 2019 on Hotels
Not the best.
Comment from Hotel Management
29 Nov 2019 by Jackson, Hotel Management
Dear James, Thank you so much for your kind rating us. We are sorry to learnt that your stay was not as what you expected. However there many people like to stay here because there are many things that make them happy. Vmansion is ranking 15th of 345 hotel in Phnom Penh according to Tripadvisor. We hope to have a chance to host you again soon and experience even better. Best regards, Seanghoeurn, Operation Manager,
4 out of 5
by A verified traveler

Posted 11 Nov 2019 on Hotels
Comment from Hotel Management
15 Nov 2019 by Jackson, Hotel Management
Dear Jeanine, Thank you for your amazing rating. We do appreciate it. Best regards, Seanghoeurn,
3 out of 5
by A verified traveler from St. Louis

Posted 17 Sep 2019
Everything was just “okay.” Tiny restaurant with limited menu and okay food. Staff was nice but compared to other hotel staff in Cambodia, they needed a lot of help with their English. Sometimes communication was very frustrating. Normally I wouldn’t complain about lack of English skills in a foreign country, but in the tourism industry in Cambodia, good English has become commonplace and essential. The pool was super small and awkwardly placed. Rooms were okay but terribly uncomfortable beds. Location was also weird. Tuk tuk drivers always had a hard time finding it!
Comment from Hotel Management
19 Sep 2019 by Seanghoeurn, , Hotel Management
Dear Linasissy, Thank you for choosing to stay with us. We regret that you had some issues. We are a 12 room boutique hotel so we must provide services in proportion to our size. Despite that our guests are usually quite happy with our restaurant and rarely complain about the size of the pool. Perhaps you wanted to do laps. For those that need an olympic size pool, we recommend the Olymic stadium which is closeby. The location is quite close to the Royal Palace, a popular tourist venue, so most guests find our location quite convenient. In our experience, tuktuk drivers have no problem finding us as they all use Google maps which guides them to our hotel. Perhaps, he was trying to cheat you. We are sorry that you didnt like our beds. Normal guests are very satisfied with our beds and we do not understand why the bed was uncomfortable for you. We do apologise regards staff English skills. We do have some new staff, who are learning fast and gaining confidence. Staff shortages and lack of adequate education are constant challenges. Best regards,
4 out of 5
by A verified traveler

Another great stay at VMansion

Posted 7 Aug 2019 on Hotels
It was a pleasure to stay at VMansions again, the last time being in 2018. Nothing has really changed, the rooms are spacious and clean, the staff polite, efficient and accommodating and the food good. The only problem for me is getting back late as I always have to wake up the guy on the door. Not really a problem, possibly it’s just me. Thoroughly recommended!
Comment from Hotel Management
9 Aug 2019 by Jackson, Hotel Management
Dear Alistair, Thank you very much for taking your time write us your email. We are so grateful to learn your stay was enjoyable and happy. There is nothing more than rewarding for our teams than reading such comments as you have shared it. We are truly grateful and thank you for spending the time to write about our service, facilities and surrounding location and attractions. Our staff are always there to be just for you. Never feel disturb. Thank you and see you again soon. Kind regards Seanghoeurn Sales Manger
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