Ratings based on 1 Verified Reviews
5.0 Room cleanliness
4.0 Service & staff
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
The only concern I have is that I am a vegetarian and was trying to ask morning breakfast staff about that and they couldn’t understand me and Google translate didn’t even have english to Cambodian.
Also gym was opening at 10 am and I wanted to get my workout done in the morning like 8 am before breakfast :( and no water in the gym unless you bring it from your room.
Overall room was really good (1102), staff at the front desk very pleasant and other service folks very good too. Airport shuttle was a huge bonus for me.
Would recommend it to travellers.
Comment from Hotel Management
31 Oct 2024 by Tian Yi International Hotel, Hotel Management
Dear valued guest,Thank you for taking the time to share your review of our hotel. We are thrilled to hear that you enjoyed your stay with us and appreciated the comfort of your room (1102), the pleasant service from our front desk staff, and the convenience of our airport shuttle.However, we apologize for the challenges you faced during your stay, particularly with regards to communicating your dietary preferences to our breakfast staff. We understand that language barriers can be frustrating, and we regret that we were not able to provide a more effective solution. We will look into providing additional language support, such as English-Cambodian translation tools, to ensure that our staff can better understand and accommodate our guests' needs.We also apologize for the inconvenience caused by the gym's limited hours and the lack of water availability. We understand that many of our guests value the opportunity to work out in the morning, and we will consider adjusting our gym hours to accommodate this. Additionally, we will ensure that water is readily available in the gym for our guests.Despite these challenges, we are grateful for your kind words about our hotel and our staff. We are committed to providing the best possible experience for our guests, and we appreciate your feedback as it helps us to identify areas for improvement.Thank you again for your review, and we hope to have the opportunity to welcome you back to our hotel in the future.
