Ratings based on 185 Verified Reviews

3.8 out of 5
76% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 4 Feb 2023
The Quay Boutique Hotel was closed, And the building was for sell.
5 out of 5
by A verified traveler

Great Breakfast

Posted 23 Feb 2020 on Hotels
Nice hotel along the water. The breakfast is really good with lots of options! I would stay here again
Comment from Hotel Management
24 Feb 2020 by Chan Sothun , Hotel Management
Dear Tyson, Thank you so much for your stay here,We are here to serve you again! Have a nice day ! Chan Sothun
1 out of 5
by A verified traveler

Posted 28 Jan 2020
Upon check in, room smelled like sewage. Asked for another room, this time placed into a room that smells like cigarettes. White sheets with visible stains. mosquitos everywhere. Poorly stocked amenities, no toilet paper or shower gel. NOT a 4* property.
Comment from Hotel Management
11 Feb 2020 by Sothun , Hotel Management
Dear Guests, Greetings from The Quay Hotel, Phnom Penh Thank you for your feedback to us to improvement with our services.Anyway, for your concern we already fixed it out. since the day you check out. Actually, you must inform us immediately about your concern to be our teams find solution for you if you found that problem. We have many room to update or do something special for you. if did not informed nobody know was happening afterward the all rooms was finished cleaning. Thanks, Hope to serve you again Chan Sothun
5 out of 5
by A verified traveler from Casa grande, AZ

Posted 23 Jan 2020
Staff friendly and always willing to help you with anything. Great stay.
Comment from Hotel Management
11 Feb 2020 by Chan Sothun , Hotel Management
Dear Guests, Thank you for choosing the Quay Boutique Hotel as your accommodation Hope to serve you again Thanks, Best Regards Chan Sothun
5 out of 5
by A verified traveler

Posted 21 Nov 2019
Good location with nice staffs service Recommend for family
3 out of 5
by A verified traveler

Avoid this place

Posted 20 Nov 2019 on Hotels
I did not enjoy my stay at all. it was an bad experience. i do not recommend.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Nov 2019 on Hotels
1 out of 5
by A verified traveler from The Quay Boutique Hotel

Posted 27 Aug 2019
Renovation Renovation Bad condition Dusty Pollution
Comment from Hotel Management
15 Sep 2019 by Chan Sothun , Hotel Management
Dear Guest, Thank you so much for your reviews on expedia.com We are apologize your stay here was not expectation. our renovation down stair will finish at the end of September 2019. Hope to serve you again ! Thanks, Best Regards Chan Sothun
1 out of 5
by A verified traveler

Posted 31 Jul 2019
Comment from Hotel Management
9 Aug 2019 by Jesaw,Chan , Hotel Management
Dear Valued Guest, Thank you so much for your stay with us. We would like to hearing from you at the quay Hotel again soon. Anyway, our renovation at restaurant down stair will finish on 1 September 2019.Thanks again ! Best Regards Jesaw,Chan
5 out of 5
by A verified traveler

Fantastic designed rooms right on the riverside

Posted 22 May 2019 on Hotels
A real nice modern large room with contemporary design and all comforts one can think of. Only problem was they were not able to fix the hot water supply in the shower. It was Luke warm not hot.
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