Ratings based on 128 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2019
very dirty place old dirty carpets no service when you arrive rooms very dirty lobby dirty old chairs and sofas old towels dont change bed sheets
by A verified traveler
Posted 4 Oct 2018 on Hotels
Good
Comment from Hotel Management
12 Oct 2018 by kim, Hotel Management
Dear Vanne,
Greeting from River Palace Hotel & Spa!
Thank you so much for feedback our property well.
Hope our property is first choice for you as next trip.
Best regards
Mr. Kim
by A verified traveler from Vientiane Laos
Bad room choice
Posted 27 Aug 2018 on HotelsI booked a room but they didn't have it so they gave me another room was too noisy I couldn't sleep near to main road and I told them I really need to switch my room to a different room but they didn't notify the morning g staff and I end up staying waiting for the evening staff to come it was really inconvenient and it made us even more tired not a good experience unfortunately
Comment from Hotel Management
21 Sep 2018 by kimly , Hotel Management
Dear Anonymous,
greeting from River Palace Hotel & Spa Phnom Penh Cambodia!
Thank you so much for your time feedback review our hotel during your stay with us. we will share this experience for improve our hotel in the future.
So this period we are full house for room of river view and please choose room type of river view for quiet room for booking.
Best regards
Kimly
Front office manager
by A verified traveler
Posted 27 May 2018 on Hotels
Ve came 22:00 a clock all the light was closed at the hotel outside and inside the reception , ve through the hotel was locked down.
I Can not recommend this hotel for people who coming at Cambodja for first and want to fill save.
Comment from Hotel Management
8 Jun 2018 by Sombun, Hotel Management
Dear Cengis,
Warmest greeting from River Palace Hotel.
Thank you very much for your spending time review us to share your experience a bout River Palace Hotel & Spa.Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
On behalf of staff management, we would like to thank you very much for your recommendation. and we hope that we can convince you to change your mind about another visit to our property.
It would be such a pleasure to personally welcome you back to our new and improved hotel!
Best Regards,
The management
Recommended
for Everyoneby A verified traveler from Chicago, IL
Posted 20 Jan 2018
Very comfortable and enjoyable stay. The hotel staff was very friendly. Language was bit of an issue. The location was also very convenient.
Comment from Hotel Management
22 Jan 2018 by Sombun, Hotel Management
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.
Recommended
for Personal Eventby A verified traveler
Other options maybe be better
Posted 17 Jan 2018 on HotelsThe room isnt bad. The gym and spa is fantastic. But the hotel is so cheap they wont turn on the lights in the stairwell or even the hallway during day or night. the staff is really accommodating but the location is too far from anything.
Comment from Hotel Management
22 Jan 2018 by Sombun, Hotel Management
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.
by A verified traveler from Singapore
Room Need to update.
Posted 8 Jan 2018 Room Decoration need to update and Can not sleep at midnight too noisy.
Comment from Hotel Management
22 Jan 2018 by Sombun, Hotel Management
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.
by michael
4/5star price for 3star hotel
Posted 21 Nov 2017 on HotelsThe gym is a let down and the spa area should open at 7am but they wanted to open it at 10.30am so I had to argue that point which eventuality was accepted. Internet in room is poor. Tv stations do not always work. To shower hot you need to turn taps on it the sink and bath for 5minutes before the shower water is heated. Terrible waste of water. The staff were very nice but lack of European languages including English was hard work. But it was ok
Recommended
for Everyoneby A verified traveler from sydney
Nice but alittle far from main area
Posted 19 Apr 2017 on WotifStaff friendly
Comfortable stay
Massage service needs improving
Gym was good
Jacuzzi area good
Just alittle far from everything, 15 to 20min walk to riverside
by A verified traveler from Hong Kong
Hotel conveniently situated
Posted 6 Dec 2016Smelly room.
The quality of food at breakfast was not satisfactory with limited, particularly European, choices. The lightning in the dining room for breakfast was poor.
