Ratings based on 454 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
We highly recommend this hotel to whoever visit Phnom Penh Cambodia. Here's why: we checked in on Nov 7th 2024 & immediately were politely greeted by all the staff at the front desk. Linda, the front desk manager were wonderful. She explained about our rooms, which were connected with our elder parent on the first floor (which is 2nd floor in the US), the cost breakdown she received via Expedia, the cost of breakfast, which one room was not included when I booked. We then offered a welcome drink (tamarin flavored), which were refreshing after a long flight from the USA. We loved it We then were shown to our rooms, which we immediately felt in love with. It's our home away. We showered & ordered Khmer food from the hotel restaurant for our parent while we enjoyed delicious Khmer diner just for the two of us. .The restaurant manger was very nice & polite to bring us the wine menu. We ordered 2022 Vintage Cabernet Sauvignon Famille Bouey Cuvee 20, which was excellent. We rested the rest of the day. The next day, November 8, 2024 breakfast choices were amazing & endless including Khmer & Western style food, which lasted me the entire day. The pool is another amenities the hotel has to offer: it is beautiful, pleasant & refreshing: I forgot to pack my bathing suit but my wife and she enjoyed every second. Pool drinks elevated the experience. We left Phnom Penh to visit Battambang, Siem Reap, Preah Vihear temples, Sihanookville, but always come back to hotel - We give it 10 stars!
by A verified traveler
Posted 22 Nov 2024
We loved our hotel stay. From the welcome to the room to the breakfast everything was amazing. The pool area is well manicured and so luxurious. The area was very central to everything. We wished we had longer here to enjoy!
Comment from Hotel Management
22 Nov 2024 by Palace Gate Hotel & Resort by EHM, Hotel Management
Dear Rachael,Warm greetings from Palace Gate Hotel & Resort by EHM!Thank you for taking the time to share your perfect review of your recent stay with us. We are thrilled to hear that you loved every aspect of your experience, from the warm welcome and your room to the amazing breakfast.It’s wonderful to know you enjoyed our luxurious pool area and found our central location convenient for exploring the city. Your kind words mean a lot to our team, and we truly wish you had more time to enjoy everything our hotel has to offer.We look forward to welcoming you back for an even longer stay in the future!Warm regards,Panha SinGeneral ManagerPalace Gate Hotel & Resort by EHM
by A verified traveler
Posted 16 Nov 2024
Palace Gate is an oasis within a busy city. Facilities offered everything you will want or need. Our room was beautiful, pool was tranquil and much needed after the walking and heat of the day. All staff are well trained and go out of their way to meet your needs. Drivers were professional, courteous and service oriented. Front desk staff were exceptional. Special thanks to Q. Highly recommend.
Comment from Hotel Management
16 Nov 2024 by Palace Gate Hotel & Resort by EHM, Hotel Management
Dear Klaus,Warm greetings from Palace Gate Hotel & Resort by EHM!Thank you for taking the time to share your glowing review of your recent stay with us. We are delighted to hear that you found Palace Gate Hotel & Resort by EHM to be an oasis amidst the bustling city, and that our facilities, tranquil pool, and beautifully designed room added to your comfort.It’s especially heartwarming to know our team left a positive impression, from our professional drivers to our exceptional front desk staff. Your kind words about Q and the service provided are greatly appreciated, and I will personally share your compliments with the team.Your high recommendation means the world to us, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,Panha SinGeneral ManagerPalace Gate Hotel & Resort by EHM
by A verified traveler
Posted 13 Nov 2024
I had an exceptional stay at this hotel and am pleased to give it a 5-star rating! The customer experience was outstanding, with friendly and helpful staff who went above and beyond to ensure a pleasant visit. The hotel was impeccably clean, and the food was excellent with a variety of delicious options. Its location is very convenient, making it easy to explore Phnom Penh. To top it all off, the price was great for the value provided. I would definitely stay here again on my next visit to Phnom Penh! Highly recommended.
Comment from Hotel Management
13 Nov 2024 by Palace Gate Hotel & Resort by EHM, Hotel Management
Dear Vira,Thank you for your glowing review and 5-star rating of your recent stay with us! We are thrilled to hear you had an exceptional experience and that our team’s dedication contributed to your pleasant visit. It’s wonderful to know you enjoyed our convenient location, cleanliness, and the variety of delicious options we offer.We truly value your recommendation and look forward to welcoming you back on your next visit to Phnom Penh for another memorable stay.Warm regards,Panha SinGeneral ManagerPalace Gate Hotel & Resort by EHM
by A verified traveler
Posted 13 Nov 2024
The property was very well maintained and the services were excellent. The property is also located in close proximity to a variety of activities.
Comment from Hotel Management
13 Nov 2024 by Palace Gate Hotel & Resort by EHM, Hotel Management
Dear Anthony,Thank you for sharing your positive experience with us! We are delighted to hear that you found our property well-maintained and enjoyed our services. Our team takes pride in creating a welcoming environment for our guests, and we’re pleased you appreciated our convenient location near so many activities.We look forward to welcoming you back soon for another wonderful stay.Warm regards,Panha SinGeneral ManagerPalace Gate Hotel & Resort by EHM
by A verified traveler
Posted 10 Nov 2024
Fantastic hotel, in the perfect central location. The rooftop bar is brilliant for sunset views over the royal palace.
Comment from Hotel Management
10 Nov 2024 by Palace Gate Hotel & Resort by EHM, Hotel Management
Dear Jen,Thank you for your fantastic feedback of your recent stay with us at Palace Gate Hotel & Resort by EHM! We are thrilled that you enjoyed our central location and that the rooftop bar provided the perfect setting for sunset views over the Royal Palace. It’s wonderful to know you had a memorable experience. We look forward to welcoming you back for more unforgettable moments.Warm regards,Panha SINGeneral ManagerPalace Gate Hotel & Resort by EHM
by A verified traveler
Posted 7 Nov 2024
Love everything. Excellent experience
Comment from Hotel Management
8 Nov 2024 by Palace Gate Hotel & Resort by EHM, Hotel Management
Dear Eva,Thank you so much for sharing your feedback of your recent staying with us at Palace Gate Hotel & Resort! We are thrilled to hear that you loved everything about your stay and had an excellent experience. Knowing that we could provide you with a memorable visit is the best reward for our team.We look forward to welcoming you back for another wonderful stay soon.Warm regards,Panha SinGeneral ManagerPalace Gate Hotel & Resort
by A verified traveler
Posted 5 Nov 2024
Excellent property with excellent location. Opposite of Royal Palace 100m walk. Night market less than 1km.
Comment from Hotel Management
6 Nov 2024 by Palace Gate Hotel & Resort by EHM , Hotel Management
Dear Prabhat,Thank you for your wonderful feedback of your recent stay at Palace Gate Hotel & Resort! We are delighted to hear you enjoyed and highlighted our prime location near the Royal Palace and close to the night market. It’s a pleasure to know that our property added to your convenience and experience in Phnom Penh. We look forward to welcoming you back for another excellent stay!Warm regards,Panha SinGeneral ManagerPalace Gate Hotel & Resort
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Palace Gate Hotel & Resort , Hotel Management
Dear Ahmed,Greetings from Palace Gate Hotel & Resort! Thank you for your perfect rating! We are delighted to hear that you had an exceptional experience during your stay with us. It was our pleasure to provide you with a memorable visit, and we hope to welcome you back soon for another five-star experience.Warm regards,Panha SINGeneral ManagerPalace Gate Hotel & Resort
by A verified traveler
Posted 25 Oct 2024
After not a perfect start to our 4 nights stay this hotel redeemed itself beyond what we thought was possible. The PG hotel is in great location in central Phnom Penh and is a serene oasis amid the outside chaos. The gardens and the pool are the stars of the hotel so green, lush and well maintained.
Our room was perfect for what we required, large and well equipped, my only gripe (which is minor) is the bathroom mirrors steamed over every time you shower (not sure why there was no exhaust fan).
Breakfast is a treat (despite being a little disjointed) there is a load choice to please even the most fussy.
All in all this will now be where we choose to stay whenever we’re in Phnom Penh.
Comment from Hotel Management
25 Oct 2024 by Palace Gate Hotel & Resort , Hotel Management
Dear Richard,Thank you for sharing your experience with us at Palace Gate Hotel & Resort! We are delighted to hear that, despite the initial start, your stay with us exceeded your expectations. It’s wonderful to know that our serene location, lush gardens, and pool created an oasis for you amid the city’s energy.We are pleased that your room provided the comfort you needed, and we appreciate your feedback regarding the bathroom mirrors. Your comments help us enhance our guests’ experience, and we will look into ways to improve this. It’s great to hear that our breakfast variety met your expectations, even with a bit of morning hustle.We are honored to be your go-to choice in Phnom Penh, and we look forward to welcoming you back for many more memorable stays!Warm regards,Panha SINGeneral ManagerPalace Gate Hotel & Resort
