Ratings based on 14 Verified Reviews
4.8 Room cleanliness
4.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ooi7-6-13
Posted 30 Aug 2024
Comment from Hotel Management
31 Aug 2024 by General Manager, Hotel Management
Dear Masaki sama,Greetings from Oakwood Premier Phnom Penh.I would like to extend our warmest appreciation for sharing your feedback on your recent stay experience with us. My team and I do hope that you had a memorable and pleasant experience.It would be a pleasure to welcome you back again in the near future.Sincerely,Demian JungGeneral Manager
by A verified traveler
Posted 5 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for sharing your wonderful feedback. We are delighted to know that you have enjoyed your stay experience at Oakwood Premier Phnom Penh.Rest assured that your feedback will be shared with the rest of the team. Once again, we thank you for entrusting us with your comfort and experience and we look forward to welcoming you back in the near future.Cordially,Demian JungGeneral Manager
by A verified traveler from Singapore
Posted 17 May 2023
The aircon in one of the rooms was not working for 2days…
Comment from Hotel Management
25 May 2023 by Marketing Communications, Hotel Management
Dear Mr. Teck Meng Wilson,Greetings from Oakwood Premier Phnom Penh.First of all, please accept our sincere apologies about your experience with us. It is unfortunate that you’ve had encountered such issue during your stay. In an attempt to make amends and restore your confidence in us, we had you upgraded to our three-bedroom unit and also had tried to reach out to you during your stay, however, to no avail.Nevertheless, we thank you for letting us know about the issue and rest assured that we’ve had our facility check and continue to do so in order to maintain our facilities and services. We hope this inconvenience did not greatly affect your visit to Phnom Penh. It would be a pleasure if you would be able to provide us another opportunity to serve you again and we’ll make sure that you would have a better stay experience with us, overall.With warm regards,Oakwood Premier Phnom Penh family
by A verified traveler
Posted 18 Jan 2023 on Orbitz
Wonderful hotel and amenities. All staff were extremely friendly and polite, ready to serve. Good food in hotel restaurant. This was our first stop after 24 hour travel day, perfect location to regroup from jet lag. Only downside, not much in immediate area. Used Grab app to taxi to local food mall.
Comment from Hotel Management
20 Jan 2023 by Oakwood Premier Phnom Penh, Hotel Management
Dear Mr. JosephGreetings from Oakwood Premier Phnom Penh!!Thank you for taking the time to share your valuable feedback with us. We are thrilled to learn that you enjoyed your stay with us. Positive reviews like yours motivate the team to continuously strive to exceed guest expectations.Thank you again and look forward to welcome you during your next visit.Regards,Oakwood Premier Phnom Penh
by A verified traveler
Posted 19 Sep 2024
また次回もこちらに宿泊したいです
Comment from Hotel Management
20 Sep 2024 by Oakwood Premier Phnom Penh, Hotel Management
Dear Miki sama,また、評価のレビューをありがとうございます。での思い出に残る素敵なひとときをお届けできたことを嬉しく思います。お客様のフィードバックは、私たちが今後も優れたサービスを提供し続けるための励みとなります。またのお越しを、スタッフ一同、心よりお待ち申し上げております。Sincerely,Demian JUNGGeneral Manager
by A verified traveler
Posted 10 Aug 2024 on Hotels
Spacious
New buildings and seems quite safe
I like the food
Also staffs were very helpful
Definitely i would like to come back
And it would be nice for a long stay
Comment from Hotel Management
12 Aug 2024 by General Manager, Hotel Management
Dear JungYeon,On behalf us all of us at Oakwood Premier Phnom Penh, I would like to thank you for sharing your wonderful feedback on your recent stay experience at our property. We are thrilled that you enjoyed your experience, and we hope to welcome you back again soon.Sincerely,Demian JungGeneral Manager
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by General Manager, Hotel Management
Dear SUNWOO,Warm greetings from Oakwood Premier Phnom PenhIt is very kind of you to take the time to share your review following your recent visit to our hotel. Our team at Oakwood extends our warm appreciation.Until your next visit, we send you our warmest good wishes.Cordially,Demian JungGeneral Manager
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by General Manager, Hotel Management
Dear BIOMED,Warm greetings from Oakwood Premier Phnom Penh. Thank you for having taken the time to post your positive feedback of your recent visit to Oakwood. My team and I are delighted your visit went well and we trust that you had a great time. See you again soon and all the best, Demian JungGeneral Manager
by A verified traveler
Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by General Manager, Hotel Management
Dear Rudyanto,Greetings from Oakwood Premier Phnom Penh!Thank you very much for sharing your feedback. We really do appreciate our guests taking the time to share their experiences with us.Our team constantly strives to provide excellent customer service and create memorable moments and we are delighted to know that we have exceeded your expectations during your visit.We hope to have the opportunity to welcome you back again in the future.With warm regards,Demian JungGeneral Manager
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by Oakwood Premier Phnom Penh, Hotel Management
Dear Mr. Lee,Greetings and thank you for sharing your review of your recent stay with us. Your feedback is much appreciated and helps our team improve.We constantly conduct team trainings for service improvement as well as regular maintenance of our property.We hope that we will have the opportunity to welcome you back in the future so you would be able to experience our improved service.We look forward to having you here with us again in the near future.Kind regards,Demian JungGeneral Manager
