Ratings based on 262 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Pidor HENG (Ms.), Hotel Management
Dear Mr./ Mrs. Tony, Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and for spending valuable time sharing your experience with us. We hope to welcome you back again in the future.Best Regards, PIDOR HENG (Ms.)E-Commerce Manager
by A verified traveler
Posted 3 Dec 2024
Greeting and service
Comment from Hotel Management
4 Dec 2024 by Pidor HENG (Ms.), Hotel Management
Dear Mr./Mrs. Calvin, Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and for spending valuable time sharing your experience with us. We hope to welcome you back again in the future.Best Regards, PIDOR HENG (Ms.)E-Commerce Manager
by A verified traveler
Posted 28 Nov 2024
Not far from the airport
Comment from Hotel Management
28 Nov 2024 by Pidor HENG (Ms.), Hotel Management
Dear Anthony, Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and for spending valuable time sharing your experience with us. We hope to welcome you back again in the future.Best Regards, PIDOR HENG (Ms.)E-Commerce Manager
by A verified traveler
Posted 25 Nov 2024
Good hotel, staff was wonderful, easy to get to from airport, rooftop pool/skybar relaxing
Comment from Hotel Management
26 Nov 2024 by Pidor HENG (Ms.), Hotel Management
Dear Mr. Kosal, Thank you for staying with us and spending valuable time sharing your experience. We’re glad to hear that you had a good experience during your stay. We hope to welcome you back again in the future.Best Regards, PIDOR HENG (Ms.)E-Commerce Manager
by A verified traveler
Posted 22 Nov 2024
Ok
Comment from Hotel Management
23 Nov 2024 by Pidor HENG (Ms.), Hotel Management
Dear Calvin, Thank you for staying with us and taking the time to give us a review. We’re looking forward to welcoming you back during your next trip to Phnom Penh.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Pidor HENG (Ms.), Hotel Management
Dear Tamia, Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and for spending valuable time sharing your experience with us. We hope to welcome you back again in the future.Best Regards, PIDOR HENG (Ms.)E-Commerce Manager
by A verified traveler
Posted 10 Nov 2024
shower head is the best compared to other properties
Comment from Hotel Management
11 Nov 2024 by Pidor HENG (Ms.), Hotel Management
Dear BAO, Thank you for choosing our property as your accommodation during your trip to Phnom Penh, and for spending your time sharing your feedback. We appreciate it and are glad to hear that you had a good experience and were satisfied with your stay at Luxcity Hotel & Apartment. We will keep on improving our facilities and service to secure our guest satisfaction. We’re looking forward to welcoming you again during your next trip to Phnom Penh./ Luxcity Hotel & Apartment Team.
by A verified traveler
Posted 9 Nov 2024
Our stay was short but wonderful, the staff were very friendly and the hotel itself was amazing.
The sky lounge is great and pool is good, with an overhang and a glass floored area which is cool. However, at one end there is a wall which is a little hidden/camouflaged under water and is the same colour as all round, which could be easily bumped into, you can climb onto the this area and lay in ankle deep water.
Breakfast was ok, don't expect a full English if you're from England, it shouldn't be no surprise that dishes are Asian, cereals and toast are also available. Everything is very reasonably priced.
Be careful with the hot water in the rooms, do not turn up high and test before using as you will burn yourself, as we found out, hopefully this will be adjusted.
The Luxcity taxi service is amazing, the vehicle is very luxurious and cost us $25 which is a bit more than a local cab, but what price a little luxery, a bottle of Luxcity water and a considerate driver?
We are returning in a couple of weeks, and we are so glad that we chose to stay at this fantastic hotel.
Comment from Hotel Management
11 Nov 2024 by Pidor HENG (Ms.), Hotel Management
Dear Richard, Thank you for choosing our property as your accommodation during your trip to Phnom Penh, and for spending your time sharing your feedback. We appreciate it and are glad to hear that you had a good experience and were satisfied with your stay at Luxcity Hotel & Apartment. We will keep on improving our facilities and service to secure our guest satisfaction. We’re looking forward to welcoming you again during your next trip to Phnom Penh./ Luxcity Hotel & Apartment Team.
by A verified traveler
Posted 6 Nov 2024
Very helpful staff
Comment from Hotel Management
7 Nov 2024 by Pidor HENG (Ms.), Hotel Management
Dear Nancy, Thank you for choosing our property as your accommodation during your trip to Phnom Penh, and for spending your time sharing your feedback. We appreciate it and are glad to hear that you had a good experience and were satisfied with your stay at Luxcity Hotel & Apartment. We will keep on improving our facilities and service to secure our guest satisfaction. We’re looking forward to welcoming you again during your next trip to Phnom Penh.Best Regards,Luxcity Hotel & Apartment Team.
by A verified traveler
Posted 8 Oct 2024
Really appreciate this hotel. The people are the best!! Rooms and view and location couldn’t be any better. Great place to say!!!
Comment from Hotel Management
10 Oct 2024 by Luxcity Team, Hotel Management
Dear Liane, thank you for taking the time to give us a great rating about our hotel services. We truly appreciate you taking the time to share your experience with us. It is our utmost priority to ensure that all our guests feel cared for and have a comfortable stay, and we're delighted to hear that our hotel facilities and services made a positive impression on you. We will be sure to pass on your compliments to our team members who will be thrilled to know that their efforts made a difference in your stay. We hope to have the pleasure of welcoming you back in the future, our rooftop lounge will be finished by October and please do not hesitate to reach out if there is anything we can assist you with. Sincerely
