Ratings based on 126 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Excellent location and very clean.
by A verified traveler
Posted 4 Nov 2024
Great property, very friendly helpful staff. Great location. Would recommend
Comment from Hotel Management
8 Nov 2024 by Chhaya VEN, Hotel Management
Dear Matthew James Leslie Kinross,Greetings from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and for spending your valuable time sharing your experience with us. We’re glad to hear that you are satisfied with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. Best Regards,Chhaya VEN (Mr.)Sale & Reservation Officer
by A verified traveler
Posted 10 Oct 2024
I did message hotel about arranging a pick up , no one got back to me.
Comment from Hotel Management
11 Oct 2024 by Chhaya VEN, Hotel Management
Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and for spending your valuable time sharing your experience with us. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs.
by A verified traveler
Posted 31 Jul 2024
The sky bar is beautiful and offers good value on food/drinks. It’s a good place to work and is open until 11pm. It is the same atmosphere you would expect at a high end restaurant.
The laundry service offered is very convenient.
The room is very nice with a very good air conditioning system.
The gym offers dumbbells up to 10kg which are quite light, but there are cable machines which still allow you to get in a good workout.
It is also very well connected to the city with tuk tuks available to get you to the key tourist attractions quickly.
Hotel staff are extremely friendly and helpful.
Comment from Hotel Management
2 Aug 2024 by HENG PIDOR (Ms.), Hotel Management
Dear Valued Guest, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and for spending valuable time sharing your experience with us. We’re glad to hear that our hospitality services met your satisfaction. Best Regards, HENG PIDOR (Ms.)Asst. General Manager
by A verified traveler
Posted 18 Mar 2024
The hotel is in a good area, a short tuk tuk ride away from the key points in Phnom Pehn.
Comment from Hotel Management
3 May 2024 by HENG PIDOR (Ms.), Hotel Management
Dear Valued Guest, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you are satisfied with our hospitality services. If you need any further information or assistance, please do not hesitate to contact us. Best Regards, HENG PIDOR (Ms.)Asst. General Manager
by A verified traveler
Posted 5 Dec 2023
In general, the facilities are reasonable and room are clean. However, hotel not flexible for even extension of 0.5 hr on check out time and staff seem to constantly change her position. This is the only hotel that I ever encountered such strict restriction
Comment from Hotel Management
12 Jan 2024 by Pidor HENG (Ms.) , Hotel Management
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel services as your accommodation during your trip to Phnom Penh and your spending your valuable time sharing your experience with us. We’re glad to hear that you are satisfied with our hospitality services. By the way, we will improve our weaknesses to keep fulfilling the guest’s needs. Best Regards, HENG PIDOR (Ms.)Asst. General Manager
by A verified traveler
Posted 12 Oct 2023 on Hotels
Comment from Hotel Management
19 Oct 2023 by Front Office Team, Hotel Management
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.
by A verified traveler
Posted 20 Sep 2023 on Hotels
Comment from Hotel Management
19 Oct 2023 by Front Office Team, Hotel Management
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. we are really thank you so much for staying with us and taking the time to review. We do hope next trip, you will choose our hotel property for your stay. We're looking forward to welcoming you.
by A verified traveler
Posted 29 Aug 2023
Great value for money. Room was spacious and clean. Staff were excellent. Area was safe and quiet. Nice pool area and gym was spacious but needed some maintenance and a/C. Many steps up to hotel front door could be an issue for some people. It's walkable to the markets and royal palace but only a cheap tuktuk ride otherwise. I highly recommend this hotel. I would have no hesitation to return here.
Comment from Hotel Management
29 Sep 2023 by Front Office Team, Hotel Management
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. We really thank you so much for staying with us and taking the time to review. when check-out you also went to check room by yourself and you also did not see your pair of slippers. Best Regards, Front Office Team
by A verified traveler
Posted 24 Aug 2023
Great value for money hotel in convenient location. Walkable to the royal palace and the shopping markets. Nice spacious room with all the amenities in great order. Nice pool area. Great friendly helpful staff. I would have no hesitation in returning to this hotel.
Comment from Hotel Management
29 Sep 2023 by Front Office Team, Hotel Management
Dear Sir/Madam, Greetings from HM Grand Central Hotel! Thank you for choosing our hotel as your accommodation on your visit to Phnom Penh, Cambodia. We really thank you so much for staying with us and taking the time to review. when check-out you also went to check room by yourself and you also did not see your pair of slippers. Best Regards, Front Office Team
