Ratings based on 72 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Great service
by A verified traveler
Posted 10 Oct 2024
Very clean and good location, the breakfast and staff very good
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 11 Aug 2024
by A verified traveler
Posted 30 Jul 2024 on Hotels
by A verified traveler
Dated and noisy
Posted 28 Jul 2024 on HotelsStaying there for s nightsvin one ofcthe rooms facing the road. It was noisy and basic. The TV didn't work and the shower was poor, but at least hot. The whole place is tired and dated. Good location for Bassac Lane area, friendly staff. Didn't yry the food.
by A verified traveler
Posted 25 May 2024
Reception are non cooperative
Beeakfast mot upto standard
by A verified traveler
Posted 8 Dec 2023
by A verified traveler
Posted 28 Nov 2023
When we arrived it was good but the morning there was not even enough food for my group of people. I paid extra money for breakfast but when we got there at 7:30 a few people got food and some didn’t due to no more food left. Later on that day we had some confusion about our keys so we ask them to unlock our doors until we can figure out if we had mistakenly left the keys in the room and the staff automatically as us to pay extra for a key. The following day some of our group was asked if we paid for breakfast not in such a nicely manner. There’s a female staff that just stands there not saying hi nor even help when we go down for breakfast no use of having someone without any people skills. We stayed there for a few days and booked 3 rooms I wouldn’t recommend this place to anyone else.
Comment from Hotel Management
13 Dec 2023 by Saoly, Hotel Management
Dear Guest, Thank you for selecting to stay at Grand Elevation Hotel and sharing your review on your recent stay. We would like to take this opportunity to apologize for the inconvenience this has created during your stay. Our team will turn your comments into actions for improvement of our service and will of course provide more training to our staff on the hospitality. We value all the fact comments which allow us to make things better for our perspective guests. Anyway, thank you so much for your time and effort to share your comments. Best regards,Mr.Leam Saoly
by A verified traveler
Posted 8 Jun 2023 on Hotels
