Ratings based on 68 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Feb 2023
by A verified traveler
Posted 10 Feb 2023
Cambodia in itself is a country I would never ever consider returning to. The surrounding area feels super unsafe and thus I was holed up in my hotel for the entire stay. The room does not even have a telephone so room service could not be ordered. A fish and chips with beer at the hotel cost $45, far more than any developed country in the world.
To make matters worse, despite having paid for my stay via Expedia with AUD, the hotel proceeded to charge me again on arrival but in USD instead of AUD. Was another headache to solve which I personally had to explain and help resolve and no one could work out why I was double charged. The staff member thanked me for the training which is totally absurd.
Otherwise, the hotel and country itself should be totally avoided as everything is super expensive for a third world country. Never again!
by A verified traveler from Taipei, Taiwan
Posted 8 Jan 2020
Very nice and great restaurant as well. Staff very responsive and helpful. I liked the complimentary minibar items as well, this was a great touch.
by A verified traveler
Posted 26 Nov 2019 on Hotels
amazingly nice hotel, unfortunatley some flaws.
bathroom is open so the sunlight gets into the room, no way to lock the light out. aircon works only until about 23 or 24° max.
besides that an exceptional place!
by A verified traveler
Posted 7 Nov 2019
A cozy hotel, location is great! Highly recommended
by A verified traveler
Great find!
Posted 15 May 2019 on HotelsAmazing hotel, very comfortable and wonderful restaurant! Staff very attentive. Rooms spacious. In the heart of PP. I will be back...
by A verified traveler
Posted 7 Apr 2019
Comment from Hotel Management
8 Apr 2019 by Lucas, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 4 Mar 2019
The rooms are very well kept and the staff is very friendly and helpful.
Comment from Hotel Management
4 Mar 2019 by Sarith, Hotel Management
Dear Valued Guest,
Thank you very much for staying with us. We really appreciate your feedback. We all hope to have the opportunity to welcome you back soon at Arunreas.
by A verified traveler
Posted 6 Feb 2019
Comment from Hotel Management
2 Apr 2019 by Lucas, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Excellent hotel!
Posted 28 Jan 2019 on HotelsExcellent hotel, serviceable staff. Good food. Our only complaint is with the massage we ordered. We asked for 90 minutes, but the ladies arrived at 13:05 hr and took 10 minutes to set up the tables. At 14:15 hr they left. To the excuse of the hotel, they deal with an off-site spa and they aren't in control. We complained to the reception but they check with the spa and were told that we did get the full 90 minutes.
Comment from Hotel Management
31 Jan 2019 by Sarith, Hotel Management
Dear Mr. Adrien,
Thank you very much for staying with us. We appreciate your feedback!
We look forward to welcoming you back soon.
Best Regards,
