Ratings based on 28 Verified Reviews
4.6 Room cleanliness
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
I recently stayed at AMATA residence from November 13th to 16th, and my experience was far from satisfactory. The most glaring issue was the dishonest tactics employed at check-out. 3 nights stay was booked and paid in advance and I felt the malicious employees tried to charge me extra bucks by pretending I took one of their bathrobe. It felt like a blatant attempt to squeeze extra money out of me, which left a sour taste in my mouth. Clearly the staff was trying to get money out of me. I was either a scripted scenario between the housekeeping staff and the girl at the reception to get some money and keep for themselves or it could also have been an unprofessional housekeeping staff who did not make sure every room inclusions were there i.e. maybe the customers before us took it, of maybe the staff forgot to bring it back in when preparing the room for my stay. With such dishonest behaviour, this certainly does not help make a good reputation for the place. No wonder why Cambodia is having way less tourists than other surrounding countries. Malicious fraudulent business practices of hotels like this contributes to the country's bad performance in tourism. The bathroom was another major letdown. plumbing was awfully done, with leaky faucets and a shower that barely functioned. Overall, my stay at Amata Residence was marred by these negative experiences. I would not recommend this hotel to anyone looking for a pleasant and hassle-free stay.
Comment from Hotel Management
24 Nov 2024 by Mr. Vong Vannak Rith, Hotel Management
Dear Lok Pu Hai,Thank you for sharing your feedback. We deeply regret that your stay at Amata Residence did not meet your expectations. Our goal is to provide every guest with a seamless and professional experience, and we are truly sorry that you felt otherwise.Regarding the bathrobe situation, we would like to clarify that it is part of our standard check-out procedure to verify all room items. During your check-out, our housekeeping team noticed that 01 bathrobe was missing, so we requested you to wait just a brief moment to reconfirm this with our report. We DID NOT ask you to pay anything; we simply requested you a moment to verify. We apologize if this caused you any inconvenience or gave the impression of dishonest intent, as that was never our intention.It is, however, disappointing to see your review include exaggerated claims that do not reflect the actual events. It was absolutely NOT true that our staffs were trying to get any money out of you.We want to assure you that we are a legitimate business that values transparency and professionalism. The scenarios described in your review are inconsistent with our policies and practices, and we take such accusations very seriously. Our sole intention was to ensure accuracy, as occasional oversights can occur during room turnovers.While we respect your opinion, we are saddened by the harsh tone and repeated negative reviews across multiple platforms. We always encourage open communication during a guest's stay to address any concerns promptly and effectively.Thank you for staying with us. We hope to have the opportunity to welcome you again in the future and provide you with a more positive experience.Best regards,Mr. ThomProperty ManagerAmata Residence
by A verified traveler
Posted 26 Jun 2024 on Orbitz
by A verified traveler
Posted 4 Jun 2024
It was a one-night stay, but we did get the 7thfl with a great view and I did get a chance to enjoy the rooftop pool for an hour before anyone, it was peaceful and beautiful... Only wished we could have spent more time in PP... will book again when visiting Cambodia again, the front desk was so helpful for the arrangements of our rooms.
by A verified traveler
10/10 would come back. A hidden gem hotel.
Posted 16 May 2024 on HotelsI loved my stay at Amata Residence. To give some background, I’ve traveled throughout PP and SR, and I have to say that Amata Residence is one of the best hotels I’ve been to. Let’s get into it:
Pros:
- Extremely affordable compared to other hotels in PP. Comparing this hotel to others, this hotel not only gives more, but is also so much more cheaper.
- Great location. TK is a bit far from the center of the city so you get your quiet, but it’s also a solid 10-20 minutes tuktuk ride into the city. In addition, the hotel is walking distance from a Metfone store (to buy and activate a SIM card) and an ABA bank to break down or exchange U.S dollars to Riels. The distance was about a 10-15 minute walk. I recommend going early in the morning to avoid the heat. The SIM card was also extremely easy to activate as the worker will do it for you.
- So so clean. We had housekeeping every day around 9/10 am. I didn’t see a single bug or mosquito. Literally so perfect. The lobby also smelled so good everyday.
- Huge rooms. We didn’t just get a room, we got a huge bathroom, a living room, a kitchen, and a washing machine too. What a deal! The kitchen came in handy when dealing with travel sickness.
- Great amenities such as clean towels everyday, indoor slippers, 2 water bottles everyday, free tuktuk rides from the hotel to nearby shopping centers, and an airport pickup and dropoff. In addition, the rooftop pool and the saunas were very nice and true to their images. The
by A verified traveler
Perfect time
Posted 10 May 2024 on HotelsEverything was really clean :) beautifull pool and great gym ! The staff was no nice !!
by A verified traveler
Posted 31 Mar 2024 on Orbitz
by A verified traveler
Posted 25 Feb 2024
First of all, I want to thank the staff at the amata for keeping the place so perfectly clean, neat and pretty. I enjoyed my stay, but it would not be the best place for some family or someone who is eager to do many, many things. Although the place itself is perfect, the area around the place has little to do and is not convenient for walking or just going outside. So you have to take a a (very cheap) taxi or grab car to go almost anywhere. I will stay in a more central area next time, but if you are planning on staying long term, this would be an excellent place to be thanks again
Comment from Hotel Management
28 Mar 2024 by Mr. Thom, Hotel Management
Dear Charles,Thank you for choosing to stay at Amata Residence and for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our clean, neat, and pretty accommodations, and we appreciate your kind words about our staff.We understand your comments about the area surrounding our property and the convenience of accessing nearby attractions. In addition to the convenience of local taxi services, we're pleased to inform you that we offer complimentary tuk-tuk rides within our area to enhance our guests' convenience even further.Your feedback is valuable to us, and we appreciate your understanding. We hope that despite this, you had an enjoyable stay with us and that if your travels bring you back to Phnom Penh, you'll consider staying with us again.Warm regards,Mr. Vong Vannak Rith (Thom)Property ManagerAmata Residence
by A verified traveler
Posted 25 Jan 2024
Stayed on this property for 2 nights, everything is clean and quiet. Would recommend y’all to stay here when you visit Phnom Penh.
by A verified traveler
Posted 24 Jan 2024 on Hotels
Wonderful place. Having lived in Cambodia previously we found this to be a great place to stay in PP to rest from our flights before heading out to see “family“ and friends. If we were to stay in PP for months this would also be a great place to stay long term as it is set up as a small apartment with a western feel.
by A verified traveler
Posted 7 Jan 2024
Highly recommended
