Ratings based on 23 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
If you have to, but I wouldn’t do it again
Posted 24 Feb 2024 on HotelsThe hotel is ok for the price, the rooms had no hot water, warm at best. Beds are hard and uncomfortable, we had to stay in Phnom Penh for two extra days and they accommodated us easily, lots of local families stay in the hotel with the associated noise carrying throughout the hotel. There is a pool/spa. It it is in a room off the foyer and honestly was as unappealing as you can get
Comment from Hotel Management
29 Mar 2024 by Krouch Nol, Hotel Management
Dear, Sir/MadamThanks for your feedback and i will be improved this case
by A verified traveler from Anchorage
Posted 7 Feb 2024
The second floor appears to have been office at some point and it's in disrepair at the moment but that had nothing to do with the rooms. My room was great, ac was strong
Comment from Hotel Management
29 Mar 2024 by Krouch Nol, Hotel Management
Dear, Sir/MadamWell. Our second floor office rental only and i will update your feedback
by A verified traveler
Sleeping giant!
Posted 31 Jan 2024 on HotelsThis presents as an old fashioned seventies hotel with a minimum of trendy add ons,but oozes space.The staff are charmimg and helpful in a very quiet environment.It has an exercise room with a potentially functional weights machine ,cycle,stepper and cardio machine.With a little effort it could be a winner.The pool is ok for kids and really a waste of space.
Short walk to the heart of the action.
by A verified traveler
Posted 31 Dec 2023
I booked a deluxe room, staff gave me another room, smelled, toilet didn’t work. I complained to the staff to match my booking description, then he changed to another room much bigger, but the shower either too hot or too cold, not regulated. We complained about no one seemed to care.
by A verified traveler
Posted 28 Nov 2023
The property is okay; situated close to the night market, royal palace and the river front. The AC & frigerator worked great, but the bathroom was dated. It does get noisy at night as the hotel was right across from an open bar/live singing restaurant. The price is right for the place though; safe a decent place to stay.
by A verified traveler
Posted 15 Aug 2023 on Hotels
by A verified traveler from San Rafael
Posted 22 Mar 2020
The breakfast was a winner. Lots of healthy choices and daily soup. Eggs anyway you want!
Comment from Hotel Management
24 Mar 2020 by viseth, Hotel Management
Dear Valued guest,
Warm greeting to you.
Many thanks for your big smile to us.
And we appreciated your stay with us.
Looking forward to see you in the next stay.
by A verified traveler
Good budget hotel
Posted 4 Mar 2020 on HotelsVery friendly and accommodating staff. A little run down in the bathroom area. Water didn’t drain from shower properly. Don’t even bother with the pool or fitness areas- just an afterthought tacked into a corner of the lobby. But the location and price are great. If you’re on a budget and don’t mind some minor inconveniences, it’s good enough.
Comment from Hotel Management
5 Mar 2020 by Viseth, Hotel Management
Dear David,
Warm greeting and we appreciated your stay with us and we surely look to the case you have had.
Hope to see you the next day.
by A verified traveler
Posted 2 Mar 2020
Comment from Hotel Management
3 Mar 2020 by Viseth, Hotel Management
Dear Valued guest,
Warm greeting and hope you are doing fine.
Well,thanks for your stayed with us,we will look in to it accordingly.
Look forward to see your next stay again.
by A verified traveler
Posted 20 Feb 2020 on Hotels
Unfortunately I encountered a few issues during my stay:
1) The treadmill kept cutting out during my workout. I had to restart it 3 times before calling it. This won't affect everyone, but good to note for those it will.
2) I was "upgraded" upon check-in, to a room that had 2 twin beds rather than my preference of a double. It also transpired that I was right next to works, which started at 11pm. I immediately asked to be moved and, credit where it's due, I was.
3) Unfortunately the room that I was moved to was right above a late bar, so music played into the night - not sure which is the lesser of 2 evils.
4) The drain in my second room made a strange gurgling sound, without anything in my bathroom being used....
5) On my last day, I headed up to breakfast at 6.20am as I was catching an early bus but nothing had been laid out except for the cereal, even though breakfast starts at 6am.
Although I was able to walk to all the sites I wanted to see, I wouldn't stay here again based on my experience.
Comment from Hotel Management
26 Feb 2020 by Viseth, Hotel Management
Dear Valued guest,
Greeting from Altos hotel Phnom Penh.
Lots of thanks your comment on the issues found or maybe it is not being dealt with you eagerly with your team.
Any way we will look at it accordingly.
