Ratings based on 160 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Sep 2024
It was close to Fort Bissell and a relative in town
Comment from Hotel Management
10 Sep 2024 by Manager, Hotel Management
Hello Ronald,We're enlivened to hear you found our hotel's location convenient for your visit to Fort Bissell and to see your relative. We appreciate your kind feedback and hope you had a pleasant stay overall. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
21 Aug 2024 by Guest Relations Management, Hotel Management
Hi John,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 13 Jul 2024
Clean, pleasant room; good front desk service.
Comment from Hotel Management
15 Jul 2024 by Manager, Hotel Management
Hello Richard,We appreciate your positive feedback on our clean rooms and friendly front desk staff. We value your opinion and hope to welcome you back to our hotel to experience more of our services.
by A verified traveler
Posted 5 Jul 2024
I have had a hard time to getting to sleep when not at home. Bed & bedding were very comfortable & fell asleep right away.
Comment from Hotel Management
6 Jul 2024 by Manager, Hotel Management
Hello Kalyn,We greatly appreciate your positive feedback regarding the comfort of our beds and bedding. Providing a restful stay is our top priority, and we are delighted to hear you were able to relax and drift off easily. If you have any further comments or suggestions, please feel free to contact us.
by A verified traveler from Urbana
Posted 5 Jul 2024
no
Comment from Hotel Management
6 Jul 2024 by Manager, Hotel Management
Hello Mary,We appreciate your feedback and are sorry to hear that your stay did not meet your expectations. Guest satisfaction is our priority, and we take all feedback seriously to improve our services. We encourage you to reach out to our management team to address any concerns directly.
by A verified traveler
Posted 3 Jul 2024
Did not make beds last night and also left no soap for shower or vanity area. Sloppy housekeeping at best.
Comment from Hotel Management
4 Jul 2024 by Manager, Hotel Management
Hello Paul, We apologize for the inconvenience you experienced with our housekeeping services. Your feedback is important and will be shared with our team to ensure better service for future guests. Please reach out to our management for any further assistance regarding your stay.
by A verified traveler
Posted 28 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Manager, Hotel Management
Hello Diana,We're thrilled you enjoyed your stay with us! We look forward to welcoming you back soon for another excellent experience.
by A verified traveler
Posted 25 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by Manager, Hotel Management
Hello Kevin, We appreciate you choosing to stay with us and hope you had an enjoyable experience overall. Should you have any concerns or suggestions, please don't hesitate to contact us directly. We value your feedback and look forward to the opportunity to welcome you back in the future.
by A verified traveler
All is well
Posted 22 Jun 2024 on HotelsJust a quick stop
Comment from Hotel Management
25 Jun 2024 by Manager, Hotel Management
Hello John,Thank you for taking the time to share your feedback. We appreciate your thoughts and will pass them along to our team for further review. We hope to welcome you back in the future to provide an improved experience for your next stay.
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Bryce,We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to provide further details on how we can improve.
