Ratings based on 998 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
We arrived at the resort around 6pm. The check in process was okay. We get to the room to discover one washcloth, one hand towel. I called the front desk to request additional towels & it took 12 hours to get resolved. They never had any pool towels available even in the morning. The customer service at the shops and restaurants were awful. Rita at the resort's market/grocery store was the ray of sunshine. She had the most delightful personality, positive energy, and the best customer service on the resort. I can't forget to shout out Eddie, Roger, and the rest of the shuttle drivers for their awesome service. If you stay at this resort, be prepared to be ignored by the staff at the restaurants and shops and bring your own towels.
by A verified traveler
Posted 17 Nov 2024
I am extremely disappointed with my recent stay at your resort. From the moment I arrived, it was clear that your standards fell far below what I expected. The room I was given was filthy and outdated, forcing me to request a change—something no guest should ever have to deal with. The service was abysmal, with wait staff seemingly uninterested and food taking forever to arrive. To make matters worse, your restaurants were consistently closed despite my prior reservations, leaving the bar as the only option. This level of mismanagement and disregard for guests is unacceptable. I expected a relaxing and enjoyable stay, but instead, I was met with frustration at every turn.
Comment from Hotel Management
17 Nov 2024 by Colin. , Hotel Management
Thanks for choosing our resort and thanks for your feedback, we are sorry that you did not enjoy your stay.
by A verified traveler
Posted 12 Nov 2024
This was my first time out of the country. My birthday trip was amazing. It was a great experience for me being only 26. Everyone was welcoming all the way down to the other guest. It was mostly an older crowd but I did not mind they were still a VIBE. My room was the beach front room. The other rooms are a little more updated but no complaints here. The taxi services are very helpful. Try to explore the island like my cousin and I did. The food was amazing and I really enjoyed the pool side bar.
Comment from Hotel Management
17 Nov 2024 by Colin. , Hotel Management
Thanks for your review and rating. We appreciate you and thank you for choosing our resort. We look forward to be opportunity to be of service once more.
by A verified traveler
Posted 8 Nov 2024
Our room was right on the beach, which was beautiful. It was a quick walk to amenities on the property. We rented a car (we would recommend) and had a great time exploring the island.
Comment from Hotel Management
8 Nov 2024 by Colin. , Hotel Management
Thanks for your review and rating. We are happy that you had a great stay, we appreciate you and thank for choosing our resort.
by A verified traveler
Posted 2 Nov 2024
Third time visiting the Divi. I just love it.
Comment from Hotel Management
6 Nov 2024 by Colin. , Hotel Management
Thanks for your rating. We are happy that you had a great stay. We appreciate you and look forward to the opportunity to be of service once more.
by A verified traveler
Posted 31 Oct 2024
It's beautiful architecture
Would love to visit this property on other islands
The beach was calm
The services of the bars were lovely
Comment from Hotel Management
1 Nov 2024 by Colin. , Hotel Management
Thanks for your review and rating. We appreciate you and thank you for having chosen our resort.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Anne-Marie GM, Hotel Management
Thank you for your 5* rating. We are happy you had a great time and look forward to seeing you again soon.Kind regards,
by A verified traveler
Posted 26 Oct 2024
Excellent
Comment from Hotel Management
28 Oct 2024 by Colin. , Hotel Management
Thanks for your rating. We are happy that you enjoyed your stay. We appreciate you and look forward to the opportunity to be of service once more.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Colin. , Hotel Management
Thanks for your rating. we are happy that you had an excellent stay. We appreciate you and look forward to having the opportunity to be of service once more.
by A verified traveler
Posted 23 Oct 2024
I felt safe on the property. There were many dining options. The beach was nice. The staff was friendly
They property offers free parking.
Comment from Hotel Management
24 Oct 2024 by Colin. , Hotel Management
Thanks for your review and rating. We thank you for having chosen our resort. we look forward to the opportunity to be of service once more.
