Ratings based on 991 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
This hotel is as advertised and a convenient place to stay when we visit family in the area. Staff is friendly and efficient. Rooms are comfortable and clean. I think the $5 parking fee is ridiculous. It is a suburban location with plenty of parking. I wish the beds were queens not doubles. The breakfast selection is good however the eggs and pancakes are very bland. Otherwise a good stay though!
Comment from Hotel Management
31 Dec 2024 by SHS Team, Hotel Management
Dear Terri, Thank you for staying at the SpringHill Suites and providing feedback on your stay. We strive for 100% satisfaction. We are sorry about the parking fee; because we are on top of the hill we are actually part of a business park, which is surprisingly hidden below us. We are sorry that we do not have queen beds, and our eggs and pancakes are bland. We wish you Safe Travels and a Terrific 2025! Warm regards, Bev
by A verified traveler from Madison
Posted 30 Dec 2024
Convenient
Comment from Hotel Management
31 Dec 2024 by SHS Team, Hotel Management
Dear Jeanette, Thank you for staying at the SpringHill Suites and providing feedback on your stay. We strive for 100% satisfaction. We hope to serve you again! We wish you Safe Travels and a wonderful Holiday season! Warm regards, Bev
by A verified traveler from New York
Posted 9 Dec 2024
We had a great stay. Very clean room. Lovely front desk staff at check-in (Steph!).
Comment from Hotel Management
10 Dec 2024 by SHS Team, Hotel Management
Dear Karen, Thank you for staying at the SpringHill Suites and providing feedback on your stay. We strive for 100% satisfaction. We hope to serve you again! We wish you Safe Travels and a wonderful Holiday season! Warm regards, Bev
by A verified traveler
Posted 30 Nov 2024
Needs a pool.
Comment from Hotel Management
1 Dec 2024 by SHS Team, Hotel Management
Dear Trina, Thank you for staying at the SpringHill Suites and providing feedback on your stay. We strive for 100% satisfaction. We hope to serve you again! However, we regret that we do not have a pool, and we realize we cannot serve you in this way. We wish you Safe Travels and a wonderful Holiday season! Warm regards, Bev
by A verified traveler
Posted 29 Nov 2024
Excellen
Comment from Hotel Management
1 Dec 2024 by SHS Team, Hotel Management
Dear William, Thank you for staying at the SpringHill Suites and providing feedback on your stay. We strive for 100% satisfaction. We hope to serve you again! We wish you Safe Travels and a wonderful Holiday season! Warm regards, Bev
by A verified traveler from Santa Monica
Posted 26 Nov 2024
Clean, quiet, spacious, relatively new, not luxurious facility and room with easy parking very pleasant staff, good selection of packaged food to buy and surprisingly good buffet breakfast - for a very reasonable price
Comment from Hotel Management
1 Dec 2024 by SHS Team, Hotel Management
Dear Arthur, Thank you for staying at the SpringHill Suites and providing feedback on your stay. We strive for 100% satisfaction. We hope to serve you again! We wish you Safe Travels and a wonderful Holiday season! Warm regards, Bev
by A verified traveler
Posted 25 Nov 2024
Breakfast was supposed to be available from 7:00-10:00 am Got there at 9:25 am and there were no hot foods, no milk, no muffins. Went to front desk and was told she would let them know but that breakast was almost over. There were at least 15 people behind me still in line for food. If you are going to advertise breakfast for a certain timeframe, then it should be available during that time.
Comment from Hotel Management
25 Nov 2024 by SHS Team, Hotel Management
Dear Melissa,Thank you for staying at the SpringHill Suites and providing your feedback. We are sorry that we did not offer the breakfast opportunity that you were expecting. We have shared this with our leadership as well as our breakfast team. We strive for 100% satisfaction, and expect all of our guests to have an exceptional breakfast experience. We wish you safe travels. Warm regards, Bev
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by SHS Team, Hotel Management
Dear Devika,Than you for staying at the SpringHill Suites and providing your feedback. It appears your say was less than favorable, and we have shared your score with the leadership team. We strive for 100% satisfaction. We wish you safe travels. Warm regards, Bev
by A verified traveler
Posted 28 Oct 2024
Friendly staff and very supportive when we asked for towels and blankets
Comment from Hotel Management
31 Oct 2024 by SHS Team, Hotel Management
DearYoconda, Thank you for staying at the SpringHill Suites and providing feedback on your stay. We strive for 100% satisfaction. We hope to serve you again! We wish you Safe Travels! Warm regards, Bev
by A verified traveler from Alexandria
Posted 28 Oct 2024
Comment from Hotel Management
31 Oct 2024 by SHS Team, Hotel Management
Dear Allen, Thank you for staying at the SpringHill Suites and providing feedback on your stay. We strive for 100% satisfaction. We hope to serve you again! We wish you Safe Travels! Warm regards, Bev
