Ratings based on 933 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Nice place to be
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by General Manager, Hotel Management
Thank you for taking our survey. I am very sorry to read that we failed to meet your expectations. I am very concerned about the poor experience you had. My team and I take feedback very seriously and we will use your feedback to bring about improvements and we will do that quickly.
by A verified traveler
Posted 16 Dec 2024
Have to pay parking and it is quite pricey.
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. We will revisit our parking charges, but we cannot offer parking for free. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
by A verified traveler
Posted 16 Dec 2024
great location
staff amazing
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
by A verified traveler
Posted 15 Dec 2024
Plenty of parking. Near highway.
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
by A verified traveler from Spring
Posted 15 Dec 2024
We booked this hotel for two nights as we were scheduled to arrive late in the evening and potentially early in the morning if our flight was delayed. We got to PHL early in the morning, made it to the hotel ready to sleep, and they refused to check us in even though we had a two night reservation. They said because we had not called them they wouldn’t check us in. Just STAY AWAY from this hotel and their staff - go somewhere that actually wants to let you stay there.
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Thank you for taking our survey. I am very sorry to read that we failed to meet your expectations. I am very concerned about the poor experience you had. My team and I take feedback very seriously and we will use your feedback to bring about improvements and we will do that quickly.
by A verified traveler
Posted 14 Dec 2024
Always a pleasant stay
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
