Ratings based on 565 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Did not make it to the hotel
by A verified traveler from Chicago
Posted 30 Dec 2024
The staff inside to the hotel were great I appreciate the cleanliness of the hotel. But what I absolutely didn’t like it better yet who I didn’t appreciate. The hotel shuttle driver. The ma was extremely rude from beginning to end and refused to apologize when he stood corrected. I have never in my life been talked to by someone that is supposed to provide a customer service and courtesy. He was rude, disrespectful, incompetent, and stern
Comment from Hotel Management
1 Jan 2025 by Elaine, Hotel Management
We are delighted to have been your chosen hotel during your recent stay in Philadelphia. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Residence Inn Philadelphia Airport and we hope you choose to create more memories with us whenever your travels bring you back to Philadelphia.
by A verified traveler
Posted 24 Dec 2024
Stayed for one night during a long layover. Great experience. Convenient and timely shuttle service. Spacious and clean room and facility .
Comment from Hotel Management
1 Jan 2025 by Elaine, Hotel Management
We are delighted to have been your chosen hotel during your recent stay in Philadelphia. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Residence Inn Philadelphia Airport and we hope you choose to create more memories with us whenever your travels bring you back to Philadelphia.
by A verified traveler
Posted 22 Dec 2024
Very great STAY....i had a great stay and i will stay again when i come back to philly
Comment from Hotel Management
23 Dec 2024 by Elaine, Hotel Management
We are delighted to have been your chosen hotel during your recent stay in Philadelphia. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Residence Inn Philadelphia Airport and we hope you choose to create more memories with us whenever your travels bring you back to Philadelphia.
by A verified traveler from Rochester
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Elaine, Hotel Management
We are delighted to have been your chosen hotel during your recent stay in Philadelphia. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Residence Inn Philadelphia Airport and we hope you choose to create more memories with us whenever your travels bring you back to Philadelphia.
by A verified traveler
Posted 7 Dec 2024
We stayed for one night to break up a longer trip and the bed was extremely comfortable, very peaceful and relaxing. Good TV choices and plenty of dinner options to choose from. I would definitely recommend the suite it feels like a little apartment!
Comment from Hotel Management
9 Dec 2024 by Elaine Paper, Hotel Management
We are delighted to have been your chosen hotel during your recent stay in Philadelphia. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Residence Inn Philadelphia Airport and we hope you choose to create more memories with us whenever your travels bring you back to Philadelphia.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Elaine Paper, Hotel Management
We are delighted to have been your chosen hotel during your recent stay in Philadelphia. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Residence Inn Philadelphia Airport and we hope you choose to create more memories with us whenever your travels bring you back to Philadelphia.
by A verified traveler
Posted 25 Nov 2024
Some of the furniture should be replaced, it is shows it age.
Morning breakfast with your stay is nice.
Comment from Hotel Management
25 Nov 2024 by Elaine , Hotel Management
We are delighted to have been your chosen hotel during your recent stay in Philadelphia. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Residence Inn Philadelphia Airport and we hope you choose to create more memories with us whenever your travels bring you back to Philadelphia.
by A verified traveler
Posted 18 Nov 2024
Cleanliness and excellent customer service. Ms. Elaine provided excellent customer service at front desk. She very coouteous and went over and our expectations. We will definitely return. Thank you
Comment from Hotel Management
18 Nov 2024 by Elaine, Hotel Management
We are delighted to have been your chosen hotel during your recent stay in Philadelphia. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Residence Inn Philadelphia Airport and we hope you choose to create more memories with us whenever your travels bring you back to Philadelphia.
by A verified traveler
Posted 16 Nov 2024
Room was clean and smelled nice. Staff was friendly. We were in the first floor; there was some traffic noise, but not too late in the evening. The bed was comfortable and I slept well. No complaints; I would stay again.
Comment from Hotel Management
18 Nov 2024 by Elaine, Hotel Management
We are delighted to have been your chosen hotel during your recent stay in Philadelphia. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Residence Inn Philadelphia Airport and we hope you choose to create more memories with us whenever your travels bring you back to Philadelphia.