Ratings based on 1,019 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
I came in from North Carolina and there was a $250 service charge that I wasn’t aware of. After we left I got into a car accident because we were tired from the long ride back.
Comment from Hotel Management
2 Jan 2025 by Mike Cohen, Area General Manager, Hotel Management
Thank you, Venus, for sharing your experience. I'm deeply sorry to hear about your car accident and hope that you’re safe and recovering well. Regarding the 250 service charge, this is the security deposit, which is standard at our property and refunded after the stay, but I apologize if this was not communicated clearly at the time of booking or check-in.We value your feedback and will review how we present and explain our policies to ensure clarity for future guests. If you’d like to discuss your experience further, please don’t hesitate to reach out to us directly. Wishing you a speedy recovery and safe travels in the future.
by A verified traveler
Posted 31 Dec 2024
The receptionist seemed to be asking for a favor with a bad face, they charged me a deposit of $250.00 $89.81 (the receptionist could not explain this amount, she said she would return it to my account and so far nothing), I have never paid such a high deposit in any of my trips. The air conditioning system in the room was faulty, I changed rooms easily, without any problems, the breakfast is good.
Comment from Hotel Management
2 Jan 2025 by Mike Cohen, Area General Manager, Hotel Management
Thank you, Gabriel, for sharing your feedback. I’m sorry to hear about the challenges you encountered during your stay, particularly with the reception experience and the confusion regarding the deposit charges. Our goal is to provide clear communication and friendly service, and I regret that this was not your experience. I’m glad the room change was handled smoothly and that you enjoyed the breakfast. Regarding the deposit, please note that it is a standard refundable charge. If you haven’t received the refund yet, I encourage you to contact us directly so we can investigate and resolve the issue promptly. Your feedback is valuable, and we’ll use it to improve our processes and guest experience. Thank you for bringing these matters to our attention. Safe travels!
by A verified traveler
Posted 31 Dec 2024
The location was very convenient. With that being said the hotel itself was not very good. After checking in an paying for my our stay online the rep at the desk still stepped to charge me. The beds were advertised as queen but were full size. The walls were so thin we heard guests next to us having a regular conversation. Definitely wouldn't recommend.
Comment from Hotel Management
31 Dec 2024 by Mike Cohen, Area General Manager , Hotel Management
Thank you, Josh, for your feedback. I’m glad you found the location convenient, but I’m truly sorry to hear that other aspects of your stay fell short of expectations. I want to clarify that our hotel does not have a single full-size bed—every bed in our property is a true queen size. I regret any misunderstanding or misperception about the bed sizes and assure you they are accurately represented. I also apologize for the noise issues you encountered. We understand how important a quiet environment is for a comfortable stay and will take your comments into consideration as we work on improvements. If you’d like to discuss your concerns further, please don’t hesitate to reach out. Thank you again for sharing your experience.
by A verified traveler
Posted 31 Dec 2024
no change
Comment from Hotel Management
31 Dec 2024 by Mike Cohen, Area General Manager , Hotel Management
Thank you, Joseph, for your 4-star review! We appreciate your feedback and hope everything met your expectations during your stay. If there’s anything we can do to make your next visit even better, please let us know. Safe travels!
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Mike Cohen, Area General Manager , Hotel Management
Thank you, Adele, for your 5-star review! We're thrilled to hear you had a wonderful experience. We look forward to welcoming you back again soon!
by A verified traveler
Posted 29 Dec 2024
I liked that there was a microwave, fridge and a clock in the room at no additional cost or having to request one.
Didn't like that sufficient towels were not in the room for party booked and they weren't brought to the room after inquiry.
Comment from Hotel Management
29 Dec 2024 by Mike Cohen, Area General Manager, Hotel Management
Thank you, Odette, for your feedback. We're glad to hear you appreciated the convenience of the microwave, fridge, and clock in your room. However, I sincerely apologize for the inconvenience caused by the lack of sufficient towels and the delay in addressing your inquiry. Your experience is important to us, and I’ll ensure this is addressed with our team to prevent similar issues in the future. We appreciate your comments and hope to have the opportunity to provide an even better stay next time!
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 16 Dec 2024
I stayed here from 12/13-12/16. The hotel is older, in need of some repairs. I was on the 3rd floor…in the hallway there is some loud weird high pitched buzzing noise, but it cannot be heard from your room with the door shut. The doors don’t automatically shut either, we had to push out door closed to ensure it latched fully. There wasn’t a lot of lighting in the room. You get a mini fridge, a wardrobe, a “wall desk” area and bed, one chair, two queen bed rooms. In the shower, the bathtub was in need of repair because the coating was coming up. There is one small trash bin and one small recycling bin. Now to get to the VERY WORST part of my stay. We got in very very early in the morning 2am, and went straight to bed, didn’t even turn on the lights. The next day we were out all day and again got back late. When I woke up the next morning, I noticed my bed didn’t have the cover sheet that the other bed had, and when I pulled back the comforter, I saw what looked like two small CHUNKY blood stains…I was absolutely disgusted! The phone to call the front desk didn’t work so I had to use my cell phone. After an hour and a half of waiting for housekeeping and a supervisor, I called back using my cell; the front desk lady said “he hasn’t came up there yet?”..Smh, I told her no not yet. About 6 mins later housekeeping showed up and I pointed out the problem. He put on gloves and changed out the bedding but CLEARLY they never changed any of the sheets between guests. Gross!
Comment from Hotel Management
17 Dec 2024 by Mike Cohen, Area General Manager, Hotel Management
Lesa, thank you for sharing your detailed feedback, and I sincerely apologize for the unacceptable experience during your stay. What you described, particularly with the bedding, is completely inexcusable and far below the standards we set for cleanliness and guest comfort. I understand how upsetting and frustrating this must have been, and I regret the delay in addressing the issue when you reported it.Your additional comments regarding the hallway noise, door functionality, lighting, and bathtub condition are also concerning. These are issues that need immediate attention, and I will ensure they are addressed with our maintenance and housekeeping teams to prevent this from happening again. We take your feedback very seriously and will use it to improve our processes and ensure that all guests experience the level of quality and care they deserve. Again, I am truly sorry for your experience and appreciate you bringing these concerns to our attention.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Mike Cohen, Area General Manager , Hotel Management
Thank you, Elizabeth, for your 5-star review! We're thrilled to hear you had a fantastic stay. We hope to welcome you back again soon!
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Mike Cohen, Area General Manager , Hotel Management
Thank you, Gina, for your 5-star review! We're so glad you had a fantastic experience. We look forward to welcoming you back again soon!
