Ratings based on 1,155 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
convenient
by A verified traveler
Posted 2 Jan 2025
it’s in the heart of the city convenient
by A verified traveler
Posted 2 Jan 2025
Great stay clean comfortable room
Comment from Hotel Management
2 Jan 2025 by Alexandra, Hotel Management
Thank you, Brian, for your fantastic review of your recent stay at Hilton Garden Inn Philadelphia! We're thrilled to hear you had a great experience and found your room clean and comfortable. Providing a welcoming and relaxing stay for our guests is our top priority, and your feedback means so much to us.We hope to welcome you back soon for another excellent stay! Safe travels!
by A verified traveler
Posted 2 Jan 2025
I was not happy with the room they assigned me. Bad service.
Comment from Hotel Management
2 Jan 2025 by Alexandra, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Philadelphia. We sincerely apologize that your experience did not meet your expectations, particularly regarding your room and the service you received.We strive to provide a welcoming and comfortable stay for all our guests, and it’s clear we fell short in your case. Your comments have been shared with our team to ensure we address any service shortcomings and improve for future guests.If there is anything specific about your stay that you would like to discuss further, please feel free to contact us directly. We value your feedback and would appreciate the opportunity to make things right for you.
by A verified traveler
Posted 1 Jan 2025
Location was great
Comment from Hotel Management
2 Jan 2025 by Alexandra, Hotel Management
Thank you, Joanne, for your wonderful review! We're so glad you enjoyed our convenient location. We hope to welcome you back to Hilton Garden Inn Philadelphia for another great stay in the future!
by A verified traveler
Posted 31 Dec 2024
WiFi and TV we're basically out for most of our stay which was inconvenient.
Comment from Hotel Management
31 Dec 2024 by Alexandra, Hotel Management
Thank you, Thomas, for your feedback. We’re glad to see you had a positive overall stay, but we sincerely apologize for the inconvenience caused by the WiFi and TV issues during your visit. Unfortunately, a significant issue required on-site technical repairs, and we appreciate your patience while we worked to resolve it.We hope to have the chance to welcome you back in the future for a much smoother experience. Thank you for choosing Hilton Garden Inn Philadelphia Center City. Safe travels!
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Alexandra, Hotel Management
Thank you, Michael, for your 4/5 review! We’re glad to see you had a positive stay with us. If there’s anything we can do to make your next visit even better, we’d love to hear your feedback. We look forward to welcoming you back to Hilton Garden Inn Philadelphia Center City in the future! Safe travels!
by A verified traveler
Posted 30 Dec 2024
Love the ease of check in and the security during the night.
Comment from Hotel Management
31 Dec 2024 by Alexandra, Hotel Management
Thank you, Donald, for your wonderful 5/5 review! We’re thrilled to hear you appreciated the smooth check-in process and felt secure during your stay. Providing a seamless and safe experience is our priority. We look forward to welcoming you back to Hilton Garden Inn Philadelphia Center City for another great visit. Safe travels!
by A verified traveler
Posted 29 Dec 2024
Great size room, very clean, & helpful staff!
Comment from Hotel Management
31 Dec 2024 by Alexandra, Hotel Management
Thank you, Blake, for your fantastic 5/5 review! We’re thrilled you enjoyed the spacious, clean room and found our staff helpful. It was our pleasure to host you, and we look forward to welcoming you back to Hilton Garden Inn Philadelphia Center City for another great stay. Safe travels!
by A verified traveler
Posted 29 Dec 2024
Property must improve cleanliness overall. The hotel is also outdated. Staff needs to enforce non smoking policy. There was weed smell everywhere. Location, however, is good, near Chinatown and many historic landmarks.
Comment from Hotel Management
31 Dec 2024 by Alexandra, Hotel Management
Thank you, Pablo, for taking the time to share your feedback. We’re glad you appreciated our convenient location near Chinatown and historic landmarks.We sincerely apologize for the concerns you encountered regarding cleanliness and the enforcement of our non-smoking policy. Your experience is not reflective of our standards, and we’ll address these issues promptly to ensure a more pleasant environment for all guests.Your feedback is invaluable, and we hope to have the opportunity to welcome you back and provide a much-improved stay in the future.
