Ratings based on 1,117 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from CARY
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Nevaeh, Hotel Management
Thank you for staying with us. We hope to see you again soon!
by A verified traveler
Posted 18 Nov 2024
Very nicely clean
Comment from Hotel Management
19 Nov 2024 by Nevaeh, Hotel Management
Thank you for staying with us. We hope to see you again soon!
by A verified traveler
Posted 17 Nov 2024
Great service & location
Comment from Hotel Management
19 Nov 2024 by Nevaeh, Hotel Management
Thank you for staying with us. We hope to see you again soon!
by A verified traveler
Posted 17 Nov 2024
Sooo we liked the staff when we checked in but we never saw them again unless some people were hounding us about hotel points every time we came in or left.
Nobody came to clean our room one time so our room smelled horrible by day 3 and we had to ask someone in the hallway for towels because nobody took care of us.
I’d say, for the price we paid, you could find a place that cleans your room. Just my opinion though
Comment from Hotel Management
18 Nov 2024 by Alexandra, Hotel Management
Thank you for your feedback, and I sincerely apologize for the issues you experienced during your stay. The inattentive service in the restaurant, delays in housekeeping, and lack of toffee refills and towels are unacceptable. We are addressing these concerns with our team to ensure better service.As a Hilton Honors member, you should not have been charged for bottled water. I’ve reversed the charge, and you will receive confirmation shortly.We value your loyalty and regret not meeting expectations. Please feel free to contact me to discuss further.
by A verified traveler from New York
Posted 17 Nov 2024
Good location! Clean rooms and friendly atmosphere
Comment from Hotel Management
19 Nov 2024 by Nevaeh, Hotel Management
Thank you for staying with us. We hope to see you again soon!
by A verified traveler from Raleigh
Posted 16 Nov 2024
I tried calling the front desk before checking in to inquire about parking. They would not answer the phone and were just standing around taking to each other when I checked in. They didn’t answer the phone until I walked up to the front desk, after about 10 minutes of ringing.
I also thought my reservation included breakfast. Apparently, it did not.
And the walls were pretty thin. I heard my neighbors talking loudly into the wee hours.
Comment from Hotel Management
19 Nov 2024 by Nevaeh, Hotel Management
Thank you for staying with us. We hope to see you again soon!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Nevaeh, Hotel Management
Thank you for staying with us. We hope to see you again soon!
by A verified traveler
Posted 13 Nov 2024
I’m jrjtk
Comment from Hotel Management
15 Nov 2024 by Nevaeh, Hotel Management
Thank you for staying with us! We hope to see you again soon.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Nevaeh, Hotel Management
Thank you for staying with us. We hope to see you again soon!
by A verified traveler
Posted 11 Nov 2024
Volveríamos a repetir, cómodo , limpio y céntrico
Comment from Hotel Management
12 Nov 2024 by Nevaeh, Hotel Management
Thank you for staying with us! We hope to see you again soon!
