Ratings based on 697 Verified Reviews
3.2 Room cleanliness
3.1 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Great experience this is my go to hotel
by A verified traveler
Posted 8 Nov 2024
Enjoyed my stay clean safe and easy parking
Comment from Hotel Management
9 Nov 2024 by Hotel Management , Hotel Management
Thank you, Jack, for the great feedback! We are delighted to hear that you enjoyed your stay at Extended Stay America and that the clean, secure environment and easy parking contributed to a positive experience. Your comfort and peace of mind are very important to us, and we look forward to welcoming you back for another enjoyable visit soon!Sincerely,Hotel Management
by A verified traveler from Philadelphia Pap
Posted 5 Nov 2024
Loved this place.
by A verified traveler
Posted 1 Nov 2024
Quiet and clean.
by A verified traveler
Posted 28 Oct 2024
by A verified traveler
Posted 28 Oct 2024
Decent place for the price. Comfy bed, pretty clean, better than a motel.
Comment from Hotel Management
28 Oct 2024 by Hotel Management , Hotel Management
Dear Steve, Thank you for your feedback! We're glad to hear you found our hotel to be a decent place for the price and that you enjoyed the comfy bed and cleanliness of the room. We strive to provide a welcoming environment that exceeds motel standards. Your comments motivate us to keep improving our services. We appreciate your patronage and look forward to welcoming you back on your next visit! Sincerely,Hotel Management
by A verified traveler
Posted 22 Oct 2024
The property inside and outside is in dire need of a good cleaning and overhaul: hallway carpeting is dirty and torn, room floors were filthy, paint chips on wall in multiple places are visible, shower filthy, stove top
encrusted with burnt food and oil/dirt.
Initial desk attendant was excellent; subsequent attendants had to be “rung” out for service. Copier for receipt hard copy was broken. Room door lock did not function.
Going to give another chance: hoping this was a fluke!
Comment from Hotel Management
22 Oct 2024 by Hotel Management , Hotel Management
Dear William, Thank you for your feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your comments regarding the carpets, room condition, and service at the front desk have been noted and will be addressed with our team to ensure improvements are made. We're glad to hear that the initial desk attendant provided excellent service, and we appreciate your understanding in giving us another chance. We hope to welcome you back for a much-improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 13 Oct 2024
Horrible
Comment from Hotel Management
15 Oct 2024 by Hotel Management , Hotel Management
Dear Alexis, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and apologize for not meeting your expectations. We take guest concerns seriously and will review the areas you've highlighted to ensure improvements are made. Your comfort and satisfaction are important to us, and we hope to provide a better experience in the future. We value your input and look forward to the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management
by A verified traveler
Posted 13 Oct 2024
Very friendly staff clean place.
by A verified traveler
Posted 9 Oct 2024
The staff was excellent
Comment from Hotel Management
10 Oct 2024 by Hotel Management , Hotel Management
Dear Yvette, Thank you for your feedback! We’re thrilled to hear that you had a positive experience with our excellent staff. Our team is dedicated to providing outstanding service, and it’s wonderful to know that their efforts made a difference during your stay. We appreciate your kind words and will share your compliments with the team. We look forward to welcoming you back to Extended Stay America soon!Sincerely,Hotel Management
