Ratings based on 104 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 11 Nov 2024
I was pleasantly surprised how cute and "luxurious" this hotel was. I travel often, so I know a thing or two about a good hotel..this time, I had a friend come in from out of town for a quick overnight stay....Im glad I chose Element.. I will definitely stay again. And the staff were beyond awesome 👌
by A verified traveler from Fords
Posted 10 Nov 2024
by A verified traveler
Posted 20 Oct 2024
Overall a great property and very easy to go in and out to stores and shops.
by A verified traveler from Millis
Posted 20 Oct 2024
Wonderful staff especially the front desk.
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 15 Sep 2024
Hotel not to crowded complementary breakfast provided clean rooms!
by A verified traveler
Posted 19 Aug 2024
Drove 17 hours overnight from florida to stay at this hotel for the week. Called at 8am morning of check in asking for early check in since i would be getting into town at 1230 as opposed to 3. Front desk receptionist told me they dont ever honor early check in, are unable to confirm it even if they could, and even if they did, they charge a big fee to facilitate early check in. All of this made me irate, front desk receptionist told me she would call me at noon and tell me if they were able to honor it after speaking to housekeeping. I was then sent an email from someone who represented himself as the GM, James Denaro, that not only was my reservation cancelled, but i wasnt permitted at or inside the hotel. He didnt call me to discuss the situation, didnt ask for my side of whatever issue existed, which pertained to the early check in request, just sent me an email cancelling everything for someone who drove 15 hours overnight which i told them. I then subsequently requested the email for his regional manager and he seemingly intentionally provided the wrong email address. i emailed him back to notify him of this and it’s now been a week and no response since. This is a dodgy hotel, run by dodgy people. Its ashame because the element brand nationally is a good one and the management of the actual company are good people but this particular location is garbage and its run like a garbage can. I would run in the other direction as quickly as possible away from this hotel.
by A verified traveler
Posted 18 Aug 2024 on Hotels
by A verified traveler
Posted 3 Aug 2024 on Hotels
