Ratings based on 963 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Property was clean . Able to check in quickly. Fire alarm went off in our room only at 5 am. Seems like fire detector was malfunctioning. Otherwise good service.
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Dear Joanna, Thank you for providing us with your feedback. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the fire alarm going off. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Bryan Keenan, GM
by A verified traveler
Posted 19 Nov 2024
Everything was great!
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Jeremiah, We're delighted to have provided you with a great experience during your stay. We're grateful that you chose our hotel and look forward to welcoming you back soon. Thank you for your positive review. Best, Bryan Keenan, GM
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Frances H, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Bryan Keenan, GM
by A verified traveler
Posted 16 Nov 2024
Nice stay
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Dear Erika, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Bryan Keenan, GM
by A verified traveler
Posted 14 Nov 2024
The room was not very clean, saw hair in bathroom ceiling and the curtains were not clean
Comment from Hotel Management
15 Nov 2024 by GM, Hotel Management
Dear Gueto, I apologize that the cleanliness of your room was not met with our excellence in service. I will talk about this review with our housekeeping staff and increase our awareness of these issues. We value you as our Guest and hope to have you stay with us again. Thanks again for writing a review. Sincerely, Bryan Keenan, GM
by A verified traveler
Posted 14 Nov 2024
Place was great would recommend to anyone
Comment from Hotel Management
14 Nov 2024 by GM, Hotel Management
Dear Jack, We’re absolutely delighted to hear this! Thank you so much for taking the time to share your experience with us. Your wonderful feedback motivates us to continue delivering exceptional moments. We truly appreciate your kind words and support! Best, Bryan Keenan, GM
by A verified traveler
Posted 13 Nov 2024
very nice place to stay
Comment from Hotel Management
14 Nov 2024 by GM, Hotel Management
Dear gary, We appreciate your review and recommendation. I'm delighted to know you found our DoubleTree Suites to be top-notch. Please find a reason to visit us again soon. Best, Bryan Keenan, GM
by A verified traveler
Posted 10 Nov 2024
Needs updated
Comment from Hotel Management
10 Nov 2024 by GM, Hotel Management
Dear Kevin, We appreciate your feedback and apologize that our hotel and accommodations left you underwhelmed. We are committed to providing an excellent experience for our guests and are always working on improving. Your input is highly valuable, and we will take your comments into consideration as we continue to make enhancements. We hope to have the opportunity to better serve you on your next visit. Best, Bryan Keenan, GM
by A verified traveler
Posted 9 Nov 2024
We stay there every year when I run the Rocky Run and it is a wonderful comfortable experience.
Comment from Hotel Management
10 Nov 2024 by GM, Hotel Management
Dear John, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Bryan Keenan, GM
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Rahul, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate you choosing us and hope to host you again. Best, Bryan Keenan, GM
