Ratings based on 369 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 24 Nov 2024
Very friendly staff. Very comfortable room.
by A verified traveler
Posted 29 Sep 2024
The location was convenient for our stay, clean and comfortable. The website could use a little updating. It was not easy to navigate the available amenities. For example, there is a spa on site but no way to view the offerings with the exception of the bare listing. There is a breakfast room but it is not complimentary. Fresh coffee in the morning would be nice. Bottled water in the room would also have been appreciated. For the cost, these small amenities should be included.
Comment from Hotel Management
29 Sep 2024 by Kris Latney, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience with all of the wedding parties and housekeeper chatter is below our standard.Unfortunately, we do not put bottle waters in the room, and Courtyard hotels do not have complimentary coffee unfortunately is not a standard for Courtyards by Marriott.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the IT team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler from Brambleton
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Kris Latney, Hotel Management
Thank you for your feedback and we appreciate your business.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Kris Latney, Hotel Management
Thank you for staying with us and we appreciate your feedback!.
by A verified traveler
Posted 7 Sep 2024
The hotel was great! But I woke up with a sore back due to the mattress.
Comment from Hotel Management
12 Sep 2024 by Kris latney, Hotel Management
Thank you for your feedback and I will share your feedback with the leadership team!
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Kris latney, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 31 Aug 2024
Everything was great, nothing but compliments from this customer. Thank you!!!
FC
Comment from Hotel Management
12 Sep 2024 by Kris Latney, Hotel Management
Thank you for your feedback!
by A verified traveler
Helpful and comfortable
Posted 27 Aug 2024 on HotelsFront desk and housekeeping staff were extremely helpful in finding a lost retainer. And a very nice property and room!!
Comment from Hotel Management
27 Aug 2024 by Kris Latney, Hotel Management
Thank you for staying with us here at the Courtyard and yes Kris found it and I will let her know how grateful you are.
by A verified traveler
Posted 20 Aug 2024 on Orbitz
It was spacious and clean no old hotel order. The only thing is the Fridge did not work.
Comment from Hotel Management
22 Aug 2024 by Kris latney, Hotel Management
Thank your for staying with us we appreicate your feedback.
