Ratings based on 885 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Wellsville
Posted 18 Nov 2024
Always a good spot to stay when flying out. The first room they gave us the prior people smoked weed i. The room and it just stunk of it, they immediately changed our room with and upgrade. Super customservice oriented here. Place needs updating a bit but still worth the stay when flying out. The free shuttle to the sirport and back is nice.
Comment from Hotel Management
20 Nov 2024 by lb, Hotel Management
Soo sorry you have to move rooms. Thank You so much for your feedback
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by LB, Hotel Management
Thank You for your feedback
by A verified traveler
Posted 4 Nov 2024
Nice and clean the staff was very helpful.
Comment from Hotel Management
6 Nov 2024 by LB, Hotel Management
Thank You very much Monica. Hope to have you back again soon.
by A verified traveler
Posted 27 Oct 2024
Stayed 3 days 2 nights the elevator floors were filthy dirty.. the mattress on bed was collapsed when you sat or laid on it the springs made lots of noise and poked you on your body. The water in shower and sink never got hot when using. Hotel decor is very old and deteriorating in lots of areas.
Comment from Hotel Management
30 Oct 2024 by LB, Hotel Management
Thank You for your feedback
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
30 Oct 2024 by BA, Hotel Management
Thank You for your feedback
by A verified traveler
Posted 24 Oct 2024
I have taken photos of the issues. The sink took forever to drain. Spackle tape was peeling off the wall. The bed sagged badly. The door was coming apart. Waited for 20 minutes in the restaurant to be seated although the place was empty. Menu was very sparse and waited 15 minutes to place an order but no one came to take it so we left. We travel often out of Philly and use the park and lock facility next door. We were planning on staying from now on the night prior so there would be no rushing. Your facility is terrible.
Comment from Hotel Management
30 Oct 2024 by BA, Hotel Management
Thank You for your feedback
by A verified traveler
Posted 20 Oct 2024
We have stayed here name times on business. Great clean hotel for the price. Definite needs updates
Comment from Hotel Management
23 Oct 2024 by LB, Hotel Management
Awesome. thank You so much for your feedback
by A verified traveler
Posted 20 Oct 2024
Room was not the cleanest and smelled greasy
Comment from Hotel Management
23 Oct 2024 by BA, Hotel Management
So sorry for this issue, did anyone offer to change your room & look into this service failure? We thank you for your feedback
by A verified traveler
Posted 19 Oct 2024
Very noisy HVAC. Very long check-ins. Customer service not available.
Comment from Hotel Management
23 Oct 2024 by lb, Hotel Management
With us being conference center from time to time the lines will be long. Sorry for the wait. I wish we would have had a chance to fix the ac issue as well, but we should have been more proactive prior to your check in to catch the noise.
by A verified traveler
Posted 18 Oct 2024
Lobby very noisy. Log wait to check in.
Comment from Hotel Management
18 Oct 2024 by lb, Hotel Management
Thank you so much for your feedback. And so sorry about the long wait for checkin. With the distress flight and the group check in that was a bit trying. Make sure you come back call. We will get you pre-checked in, just give us a call. Kind Regards, Linda Beckham Rooms Division Mgr
