Ratings based on 533 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Juan, Hotel Management
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter
by A verified traveler
Posted 2 Nov 2024
Wasn’t clean bed very uncomfortable
Comment from Hotel Management
4 Nov 2024 by Juan, Hotel Management
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter
by A verified traveler
Posted 21 Oct 2024
I pray i didnt bring home any bugs
There was hair on my towel keep in mind im bald so it wasnt mine 🙃 people running up and down the hall late at night being loud and obnoxious wouldnt recommend this dive to my worst enemy 😑 well maybe i would to them but i dont recommend it
Comment from Hotel Management
22 Oct 2024 by Juan, Hotel Management
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter
by A verified traveler
Posted 12 Oct 2024
The floors were sticky, the bathroom was filthy, it smelled like people just smoked cigars in the non smoking room, the shower didn’t have shower head, the smoke detector was disconnected, the tv didn’t work, there was a door connecting to the next room that had a dog barking in it
Comment from Hotel Management
15 Oct 2024 by Juan, Hotel Management
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Juan, Hotel Management
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.
by A verified traveler
Posted 26 Sep 2024
Was expecting it to be nicer. Originally they over booked and canceled me.. that should have been a sign. Then they found me a room, since I was in the wedding party, which is why I booked the room. The hall and room smelled of cigarette and weed smoke coming through either the floor or walls from below long term residents. When complained they did not seem to care..
Comment from Hotel Management
4 Oct 2024 by Juan, Hotel Management
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Juan, Hotel Management
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Juan, Hotel Management
Thank you for your review
by A verified traveler
Posted 21 Aug 2024 on Hotels
Check in was smooth the clerk was very nice and friendly.
The room was a disaster - it was dark when I got there and while it looked very worn I thought I could look over and avoid the scuffed walls for the extent of the 3 night stay.
The more I looked around the worse it looked and come morning with the full light the splatter of some sort of matter from floor to ceiling was apparent and all the other filth. I took some photos incase I needed to plead my case and packed up heading downstairs to request the rest of my stay canceled. They obliged very few questions asked and I tried to explain the stay was nice and quiet but that room was a disaster and neglected.
I tried to add pictures to the review but the option was erring.
Comment from Hotel Management
25 Sep 2024 by Juan, Hotel Management
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.
by A verified traveler
Chateau/shadow
Posted 18 Aug 2024 on HotelsAfter searching through multiple hotel rooms online i chose to go with the Chateau Valley Forge. The room advertised was said to be clean, Smoke free, and equiped wth a couch (also shown on the picture)n.
Booked the room and once checked in what i found was nothing short of a complete waste of my hard earned money.
No couch, filthy room and and rude staff that just dismissed my concerns . Lrooks like there is blood all over the ceilng. Had to scrub the soap scum line out of thee bathtth. Overall this room is not worth the cost by far. I would not recomment this place to anyone looking ;
Comment from Hotel Management
20 Aug 2024 by Juan, Hotel Management
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.i check the room i dont see any blood in the walls and the room was clean so we dont see any records of you complaing about the room
