Ratings based on 36 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by Mamaew, Hotel Management
Dear Value Customers..We regret and apologize for the mistake that occurred. and will be used for improvement in the next service developmentBest regardsGuest Service Agent
by A verified traveler
Posted 17 Jan 2024
Amazing view from level 10, but the water pressure in what was a beautiful room was poor.
by A verified traveler
Posted 11 Jan 2023 on Hotels
by A verified traveler
Posted 14 May 2022 on Hotels
by A verified traveler
Posted 11 Jun 2019 on Hotels
by A verified traveler
Posted 17 Apr 2019 on Hotels
by A verified traveler
Posted 21 Mar 2018 on Hotels
Comment from Hotel Management
21 Mar 2018 by Wanwanach, Hotel Management
Thank you so much for your stay. We will keep up doing our best.
by A verified traveler from Canada
Location only redeeming feature
Posted 23 Dec 2017This is the only place near to bus station . There are strangely no taxis in Phayao . other hotels are a long walk away .
Room was just OK . Bathwater only lukewarm . No English TV channels .
Breakfast choices are v. limited & mediocre - strictly Asian .
it is a long walk to lakefront entertainment area .
Comment from Hotel Management
11 Aug 2018 by Doy, Hotel Management
We are sorry for any inconvenience for the breakfast choice. We try our best to improve our food and service. Thank you for your stay at our hotel.
by Patrick
Posted 16 Dec 2017 on Hotels
Comment from Hotel Management
23 Dec 2017
Thank you for your stay at our hotel. It was our pleasure to welcome you.
by John
Surprising Gem
Posted 22 Apr 2017 on HotelsThe Phayao Gateway is probably the most well known hotel in Muang Phayao. The hotel is 10 stories tall with rooms starting on 5th floor. Snooker, massage, outdoor swimming pool, and a workout area are located on 4th floor.
Rooms have a mini fridge, satellite TV, AC, and bathtub/shower combo. Fair warning about the shower head: it is really low (I'm 6'4" (196cm) and have to kneel to take a shower). It is a little strange that they have a higher price point for a room with a double bed than a room with two twin size beds.
They offer the standard international buffet breakfast, and sometimes have an egg station. The offer free wifi as well. Lunch/dinner are served in the same area and seem popular and affordable, but I didn't sample them. The hotel has convenient access to the lakefront with a 10-15 minute walk. There are shops and restaurants in the immediate vicinity and the bus station is next door to the hotel.
I would compare this hotel favorably to the Topland Hotel in Phitsanulok, but without the attached shopping mall and late night noise from the disco. For the price as well, you could do significantly worse. Overall, this hotel was quite lovely and above my expectations considering that it is not generally geared for Western tourists.
