Ratings based on 740 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
The room had old furniture, the bed was so weak. Rouches found in the room. Not a good experience for my wife and I.
Comment from Hotel Management
6 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Fernando, It was a disappointment to se we failed to achieved our primary goal here at Red Roof. The staff at the RED ROOF INN PHARR - MCALLEN are sorry to read of the old furniture, weak bed and insects described that made your stay less than favorable. Please know that we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. Rest assured your comments will be shared with management so the necessary actions can be taken. We want you to have confidence in our ability to prevent similar problems in the future. Please note that we valued you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
The property is not yet ready to be rented, there are many points that are even unsafe for the client.
Comment from Hotel Management
31 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Alejandro, Thank you for taking the time to tell us about your stay at the Red Roof Inn Pharr - McAllen. I am sorry that your experience did not meet your expectations. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Sep 2024
There was construction going on in the next room to us and it was very noisy and we weren’t notified about it before hand.
Comment from Hotel Management
13 Sep 2024 by Jess, Hotel Management
We are apologizing for the any inconvenience caused to youthank you for your feedback
by A verified traveler
Posted 13 Aug 2024
This is not a ada acceptable rental. There was one rail for help in the shower, but it was in the wrong place. No safety rails by the commode. There was black mold behind the bathroom door. The room itself was plain, no artworks. The bed was hard. For it being a pet friendly establishment, we were told no dogs on the bed. Next time i will rent a corporate hotel, because the franchise hotels are not held to a high standard.
Comment from Hotel Management
14 Aug 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Yolanda, It was truly saddening to see your low score following your recent stay at the RED ROOF INN PHARR - MCALLEN. You pointed out your displeasure with the lack of a rail by the commode, the possible mold behind the bathroom door, the hard bed and other listed concerns. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously. Know that your voice is of the utmost importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences even better. We appreciate your business and truly value your feedback. We hope you can find it in your heart to consider us again in the future. We would greatly appreciate the opportunity to amend your impression of our property. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Sanesha RediResponse Specialist , Hotel Management
Hello Nancy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Pharr - McAllen and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Melissa RediResponse Specialist, Hotel Management
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Pharr - McAllen and I felt wonderful seeing your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Alejandro,Thank you for choosing to stay at our RED ROOF INN PHARR - MCALLEN. I appreciate your 8/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Jun 2024
The pictures online looked nothing like the hotel. The place has a few cars out front and materials for them to remodel. It was dirty and there are bugs. The rooms didn’t cool off either and smelled like mildew.We had no choice but to stay because our rooms were non-refundable big smh. Please be careful if you choose to stay here.
Comment from Hotel Management
19 Jun 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Mario, for taking the time to write a review of your stay at the Red Roof Inn Pharr - McAllen. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the room you were assigned. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
14 Jul 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Banco,Thank you for choosing to stay at our RED ROOF INN PHARR - MCALLEN. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Jun 2024
very noisy in AC, toilet water too
Comment from Hotel Management
10 Jun 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Mary,We are sorry to see that you were displeased with your experience at our Red Roof Inn Pharr - McAllen. You've indicated that the AC and the toilet were noisy, which hindered your experience. I appreciate you making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
