Ratings based on 497 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
by A verified traveler from Ocoee
Posted 3 Oct 2024
This is an adorable location in a quaint area. We arrived late in the evening and didn’t get to utilize the spa and pool, but they looked impressive. Room was very spacious and comfortable. Staff was very friendly and helpful. Would definitively recommend.
by A verified traveler
Posted 11 Sep 2024
by A verified traveler
Posted 6 Sep 2024
The hotel is quite dirty, and things were falling apart. For example our hotel room door handle fell off on both sides. The shower had black mould on the tiles, there were watermarks around the basin. The sofa was stained and generally everything was quite poor. I am just glad that we only had to stay for one night.
by A verified traveler
Overnight stay in Pézenas
Posted 10 Aug 2024 on HotelsExcellent accommodation. Very friendly and welcoming staff. Very helpful staff too. Wish we had booked to stay longer. Will definitely return and would recommend to others.
by A verified traveler
Posted 29 Jul 2024
It’s a tired hotel with much of it requiring a refurb (room, pool area, garden area). Restaurant food was nice though.
by A verified traveler
Great location but needs maintenance
Posted 16 Jul 2024 on HotelsGreat location and comfortable beds but carpets and furniture need replacement throughout. Bathtub shower has no glass or curtain and water ended up everywhere. Also in the apartment, a dish towel and soap would be helpful since they ask for the dishes to be clean and put away.
by A verified traveler
Posted 17 Jun 2024 on Hotels
by A verified traveler
Posted 16 Jun 2024
Suite is large but Very basic accommodation with old furniture. No iron or board in the room. Don’t provide extra towels if you ask. Shower has no glass so water goes everywhere. Breakfast frankly a rip off for what you get.
Comment from Hotel Management
9 Jul 2024 by The Management Garrigae La Distillerie de Pézenas, Hotel Management
Dear Guest,Thank you for sharing your review of your stay. We regret that your experience did not live up to your expectations.We have taken note of your comments and will look into these issues in order to improve our service.We are also sorry for the inconvenience with the shower and breakfast. Your feedback is important in helping us to better meet the needs of our guests.Yours faithfullyThe Management of Garrigae La Distillerie de Pézenas
by A verified traveler
Posted 16 Jun 2024
The rooms were spacious and comfortable and overall clean. The lobby area rugs and walkways are dirty. The room cleaning service was very poor. They made the bed halfway, they left dirty towels untouched, they left the tv remote within the bed sheets. One of the light bulbs in the room was burnt out. The bathroom is “italian style” (no shower curtain) and the water would flood the entire bathroom very easily.
