Ratings based on 849 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Property is conveniently located. Staff is friendly and attentive.
Comment from Hotel Management
11 Dec 2024 by Christine Hartweg Front Desk Manager, Hotel Management
Dear guest,We thank yu for your note and for your comment.We are glad to read you have appreciated your accomodation and the services of our staff.We are looking forward to welcoming you again.Kind regards.
by A verified traveler from miami
Posted 10 Dec 2024
Location
Comment from Hotel Management
10 Dec 2024 by Massimo - Front Desk, Hotel Management
Dear Lidia,Thank you very much for this feedback.We'll hope to see you soon.Sincerely
by A verified traveler from Reading
Posted 5 Dec 2024
Bit surprised to find no bar or restaurant but since hotel is bang in the middle of the city that was hardly a problem. Very nice breakfast option though at 18Euros per person not ideal. Generally clean and well maintained with helpful and friendly staff.
Comment from Hotel Management
5 Dec 2024 by Massimo - Réception, Hotel Management
Dear Francis,Thank you for sharing your feedback with us! We're glad you enjoyed our central location, making it easy to explore the city's many dining and entertainment options. It’s great to hear you appreciated our breakfast offering and the cleanliness and maintenance of the property, as well as our friendly and helpful staff. We understand that preferences for breakfast pricing can vary, and we value your input as we continuously strive to provide the best experience for our guests. We hope to welcome you back again soon!
by A verified traveler
Posted 3 Dec 2024
Well located between all the various Christmas markets.
Comment from Hotel Management
5 Dec 2024 by Massimo - Réception, Hotel Management
Dear Carla,Thank you for your kind review! We're thrilled to hear that our location worked well for your visit to the Christmas markets. It's always a pleasure to provide a convenient and central base for exploring all the festive magic in the area. We hope you had a wonderful time and that we'll have the chance to welcome you back again soon!
by A verified traveler
Posted 28 Nov 2024
Great staff and perfect location
Comment from Hotel Management
29 Nov 2024 by Massimo - Front Desk, Hotel Management
Dear Cindy,Thank you for your feedback.We'll hope to see you again.Sincerely
by A verified traveler
Posted 3 Nov 2024
Excellent !
Comment from Hotel Management
6 Nov 2024 by Christine Hartweg Chef de Réception, Hotel Management
Chers clients,Nous vous remercions pour votre note et pour votre si agréable commentaire.Au plaisir de vous accueillir bientôt à nouveau.Bien à vous.
by A verified traveler
Posted 27 Oct 2024
Fantastic location
Clean
Friendly service and staff
Comment from Hotel Management
28 Oct 2024 by Massimo - Front Desk, Hotel Management
Dear ShelbyThank you so much for your kind words! We're thrilled to hear that you enjoyed our fantastic location and found our staff friendly and accommodating. Cleanliness is a top priority for us, and it's great to know we met your expectations. We hope to welcome you back soon!Sincerely
by A verified traveler from Sammamish
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Massimo - Front Desk, Hotel Management
Dear Laurinda,Thank you very much for your feedback!Sincerely
by A verified traveler
Posted 11 Oct 2024
The location couldn’t be better to walk around the center of Strasbourg! The staff was incredibly friendly and the room was very clean.
Comment from Hotel Management
12 Oct 2024 by Massimo - Front Desk, Hotel Management
Dear Trace,Thank you so much for sharing your experience! It’s wonderful to hear that you enjoyed the prime location of the hotel, making it easy to explore the heart of Strasbourg on foot. It sounds like the convenience of being close to everything added to your trip.I’m also glad to hear that the staff made a positive impression with their friendliness. Having a welcoming and attentive team can truly make a stay feel special. And a clean room is always a great sign that the hotel takes pride in their service standards.Thank you for the review—I'm sure future guests will find it very helpful!Sincerely
by A verified traveler
Posted 8 Oct 2024
Wonderful location. Very easy to walk to many restaurants and shops. Close to the cathedral, the most beautiful sight in town. Convenient to tram. Staff was very friendly and helpful. Provided an advice and/or directions to all our inquiries. Bathroom was a bit tight. I’m 5’10’ and my knees couldn’t fit between the toilet and the sink.
Comment from Hotel Management
11 Oct 2024 by Christine Hartweg Front Desk Manager, Hotel Management
Dear guests,We thank you for your note and for your comment!;We are looking forward to welcoming you soon again.Kind regards.
