Ratings based on 116 Verified Reviews
1.9 Room cleanliness
2.5 Service & staff
2.1 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
13 Sep 2024 by Lisa, Hotel Management
Hello Anthony, Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Lisa
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
31 Jul 2024 by Joey, Hotel Management
Sincere apologies, Andrey! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
by A verified traveler
Posted 4 Jul 2024
Very dirty
Comment from Hotel Management
16 Jul 2024 by Eva, Hotel Management
Sincere apologies, Wolnei! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Eva
by A verified traveler
Posted 29 Jun 2024 on Hotels
The room was not that bad and I had great experience as a whole.
Comment from Hotel Management
16 Jul 2024 by Eva, Hotel Management
Thank you for sharing your seamless experience. We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Eva
by A verified traveler
Done with Hotels.com
Posted 24 Jun 2024 on HotelsDid not contact me to tell me reservation had been canceled at 5:30pm due to plumbing issue, which happens. I arrived at midnight and was told this. Did not get voucher from Hotels.com except for $25. Then got scammed by ReservationStays at 1:30am. Had to pay again when arrived at another hotel who knew nothing about new reservation. Now fighting card charge after ruined night of sleep.
Comment from Hotel Management
28 Jun 2024 by Joey, Hotel Management
Apologies for the inconvenience caused, Jeffrey! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey
by A verified traveler
Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Joey, Hotel Management
Thank you so much for the positive rating, James! We will put in our efforts to provide consistent service every time. Regards, Joey
by A verified traveler
Nasty
Posted 19 Jun 2024 on HotelsRoom was full of live bugs
Comment from Hotel Management
28 Jun 2024 by Barbara, Hotel Management
Hello, John! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
28 Jun 2024 by Tim, Hotel Management
Hi, Ernest! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim
by A verified traveler
Posted 8 Jun 2024
This place is absolutely unacceptable I turned on the bathroom light with a can of bug spray in hand given to me by the front desk/window guy and as soon as the light came on the roaches appeared all over the sink and counter. I turned around and left and would never consider returning to another Oyo property again!
Comment from Hotel Management
13 Jun 2024 by Eva, Hotel Management
We are sorry for the inconvenience, Winter! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Eva
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Eva, Hotel Management
Thank you for sharing your seamless experience, Justin! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Eva
