Ratings based on 984 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by NK, Hotel Management
Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, and your experience is very important to us. We strive to provide the best service possible. If you have any specific concerns or suggestions that you didn’t mention in your review, we would love to hear them. Your insights can help us improve and ensure a better experience for all our guests. Please try to contact our front desk directly, Thank you
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by NK, Hotel Management
Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, and your experience is very important to us. We strive to provide the best service possible. If you have any specific concerns or suggestions that you didn’t mention in your review, we would love to hear them. Your insights can help us improve and ensure a better experience for all our guests. Please try to contact our front desk directly, Thank you
by A verified traveler
Posted 10 Nov 2024
1. Two false fire alarms in one night??? I had to teach the next day and had minimal sleep.
2. There was no way to up the sound on the TV. They have it blocked and no way to access settings of the TV. If the heating fan is on, I couldn't hear the tv properly
3. Because of the shower curtain rail ithe bathroom door doesn't open fully. Too tight to be able to go to the bathroom. I was there alone...no need to close the door. Change the curtain rod.
Comment from Hotel Management
10 Nov 2024 by NK, Hotel Management
Thank you for sharing your feedback. We deeply apologize for the inconveniences you experienced during your stay.We understand how disruptive the two false fire alarms were, especially with your need for a restful night before teaching. The alarms were triggered due to an emergency alert from another guest, which, as per protocol, was verified by the Fire Department. While safety is our top priority, we regret the unexpected disturbance and appreciate your patience during such an unpredictable event.We apologize for the limitations on the TV volume settings, which are set to prevent disturbances to neighboring rooms. However, we understand how this, coupled with the heating fan, made it difficult to enjoy your entertainment. We will explore potential solutions to improve this aspect of our guests' experience.We regret the inconvenience caused by the bathroom door and shower curtain rod configuration. Your suggestion is valuable, and we will assess this issue to ensure a more comfortable and practical design for our guests.We truly value your feedback and are committed to making improvements based on our guests’ experiences. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us directly.
by A verified traveler
Posted 8 Nov 2024
Hotel is within walking distance of restaurants.
Comment from Hotel Management
8 Nov 2024 by NK, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us directly.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by NK, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us directly.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by NK, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us directly.
by A verified traveler
Posted 31 Oct 2024
Very nice place
Comment from Hotel Management
31 Oct 2024 by MR, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us directly.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by MR, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us directly.
by A verified traveler from pickering
Posted 23 Oct 2024
Loved the location.
The pool was closed due to a glass being broken by a rowdy hockey team.
Comment from Hotel Management
23 Oct 2024 by MR, Hotel Management
Thank you for taking the time to share your feedback. We are glad to hear that you loved our location, it’s always great to know when guests enjoy that part of their stay.We sincerely apologize for the closure of the pool during your visit, especially under such unexpected circumstances. We understand how disappointing it must have been to miss out on using the pool due to the incident with the hockey team. Your safety is our top priority and we had to close the pool for proper cleaning and repairs.We truly appreciate your understanding and hope this didn’t detract too much from your overall experience. We look forward to welcoming you in the future and should you return, we’ll do everything we can to make your stay even more enjoyable.
by A verified traveler
Posted 19 Oct 2024
Location is excellent but the room is not as good as i was expecting i.e. view outside, washroom is small.
Comment from Hotel Management
19 Oct 2024 by MR, Hotel Management
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our location and are delighted that you found it to be excellent. We understand that a convenient and beautiful setting can significantly enhance the guest experience, and we’re glad that aspect met your expectations.However, we are truly sorry to hear that the room, especially the view and the size of the washroom, did not live up to your expectations. We take great pride in providing comfortable and enjoyable accommodations, and it’s disappointing to know as we will not be able to change the structure of the building.Please know that your feedback is invaluable to us, and we will carefully review it to see how we can improve both the room features and the overall experience we offer. In the meantime, we would be more than happy to note your preferences for future stays. Whether it’s a room with a more desirable view or a larger bathroom, we’ll do our best to ensure your next visit aligns more closely with your expectations.Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us directly.
