Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Fine for one night stay, but not downtown
Comment from Hotel Management
19 Nov 2024 by Best Western Petaluma Inn, Hotel Management
Dear Brian,Thank you for your feedback! We're glad the hotel worked for your one-night stay. We hope you consider us again, whether for another short trip or a longer visit.Thank You,Best Western Petaluma Inn Management
by A verified traveler
Posted 13 Nov 2024
Lazy staff
Comment from Hotel Management
15 Nov 2024 by Best Western Petaluma Inn, Hotel Management
Dear Lorna,Thank you for sharing your feedback! We're glad to hear you had a good stay overall, but we apologize for the experience with the staff. Your comments are valuable, and we’ll make sure to address this to improve future guest experiences. We hope you'll consider staying with us again!Thank You,Best Western Petaluma Inn Management
by A verified traveler from Anaheim
Posted 11 Nov 2024
Great location. easy to find. Very friendly staff. Good breakfast.
Comment from Hotel Management
13 Nov 2024 by Best Western Petaluma Inn, Hotel Management
Dear Robert,Thank you for your wonderful review! We're glad you enjoyed the location, breakfast, and our friendly staff. We hope to welcome you back soon!Kind Regards,Best Western Petaluma Inn Management
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Best Western Petaluma Inn, Hotel Management
Dear Joy,Thank you for a Perfect Score Rating on your stay at Best Western Petaluma Inn. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Best Western Petaluma Inn Management
by A verified traveler
Posted 10 Nov 2024
Limited parking for handicap
Comment from Hotel Management
12 Nov 2024 by Best Western Petaluma Inn, Hotel Management
Dear Ray,Thank you for your feedback. We apologize for the limited handicap parking and understand how important convenient access is. We'll review our parking options to see how we can improve accessibility. We appreciate your input and hope to provide a more accommodating experience on your next visit.Sincerely,Best Western Petaluma Inn Management
by A verified traveler
Posted 10 Nov 2024
It’s a clean motel with comfortable beds. Lots of road noise; below average continental breakfast, most of which I had no interest in eating even though I’m not very picky usually. No elevators to the second floor so luggage has to be carried up.
Right next to Highway 101 and two major Artery roads just off the exit; so morning traffic noise is intense if trying to sleep in. Pool area equally noisy and really the only area to try to sit and relax outside your room.
Depending on your walking tolerance- it is walking distance to downtown Petaluma, which is awesome. About a half hour walk
Comment from Hotel Management
12 Nov 2024 by Best Western Petaluma Inn, Hotel Management
Dear Tony,Thank you for taking the time to share your experience with us. We're pleased you found the rooms clean and beds comfortable and that you enjoyed the proximity to downtown Petaluma, even if it’s a bit of a walk. We apologize for the noise from nearby traffic and for any disappointment with the breakfast options—your feedback is helpful as we work to make improvements. We understand the convenience of an elevator and the desire for a quieter outdoor space, and we appreciate your suggestions. We hope to welcome you back for an even better stay in the future!Thank You,Best Western Petaluma Inn Management
by A verified traveler
Posted 6 Nov 2024
The location is great, and the room is clean.
Comment from Hotel Management
7 Nov 2024 by Best Western Petaluma Inn , Hotel Management
Dear Wei Lin,Thank you for your feedback! We're delighted to hear that you enjoyed our great location and found the room clean. We hope to welcome you again soon! Kind Regards,Best Western Petaluma Inn Management
by A verified traveler from Klamath Falls
Posted 3 Nov 2024
Enjoyable stay. Comfortable room, close to traffic control area, perfect breakfast, enjoyed staff.
Comment from Hotel Management
5 Nov 2024 by Best Western Petaluma Inn, Hotel Management
Dear Patricia,Thank you for sharing your feedback! We’re thrilled to hear you enjoyed your stay with us. It’s great to know that you found your room comfortable and appreciated the convenient location. We're especially pleased that you enjoyed our breakfast offerings and the service from our staff. Your satisfaction is our top priority, and we strive to create a welcoming atmosphere for all our guests. We hope to welcome you back for another enjoyable experience soon!Thank You,Best Western Petaluma Inn Management
by A verified traveler
Posted 2 Nov 2024
The receptionist was amazing and felt like a mother welcoming me home
Comment from Hotel Management
5 Nov 2024 by Best Western Petaluma Inn, Hotel Management
Dear Michelle,Thank you for your wonderful feedback! We’re thrilled to hear that our receptionist made you feel so welcomed during your stay. Our team strives to create a warm and inviting atmosphere for all our guests, and it’s heartwarming to know that you felt right at home. We appreciate your kind words and look forward to welcoming you back for another memorable experience. Your comfort and satisfaction are our top priorities!Thank You,Best Western Petaluma Inn Management
by A verified traveler
Posted 31 Oct 2024
Bathrooms are very outdated and tiny. Other than that everything was great !
Comment from Hotel Management
5 Nov 2024 by Best Western Petaluma Inn, Hotel Management
Dear Milene,Thank you for your feedback! We're glad to hear you enjoyed your stay and appreciate your comments about our facilities. We understand that the bathrooms may not have met your expectations, and we are actively working on updates to enhance our guests' experience. Your insights are invaluable to us as we strive to provide a comfortable and enjoyable stay for everyone. We hope to welcome you back in the future to experience the improvements firsthand. Thank you for choosing us!Thank You,Best Western Petaluma Inn Management
