Ratings based on 197 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Sep 2024
I was disappointed with Expedia as this hotel was rated at 8.0- lesson learned to read reviews from other sources!
The staff were fabulous,very helpful and accomodating. House keeping daily with fresh towels.
The hotel was very dated. We were put in attic rooms, the only natural light and fresh air was from a velux roof window. Thankfully we had booked for air conditioning.
There was a terrible smell, which smelt like a dirty wet mop masked with bleach, in our room, but also on the corridors at different points during our stay.
Scrambled eggs were cold, but staff obliged to heat them in the microwave when asked.
Equally I was disappointed to find that San Benedetto was not only the name of the hotel, but was also a district, approximately a 30-40 minute walk from the centre of Peschiera.
Day 2 we found a bus that stopped nearby to travel into Peschiera.
Comment from Hotel Management
6 Sep 2024 by Staff, Hotel Management
Dear Ann,Thank you for sharing your experience with other users,On Expedia it is stated that we are 2,5km from the city centre of Peschiera, we are sorry if that information has been missed. Scrambled eggs are prepared every morning and kept heated on the buffet.Unfortunately, we did not receive any complaint about the smell and we could have done something if noticed.We hope we can welcome you again and show the improvements we are gonna make and the accommodation that distinguishes our staff.Best regards
by A verified traveler
Posted 28 Apr 2024
hotel standard from the 70ties...
Comment from Hotel Management
28 Apr 2024 by Staff, Hotel Management
Dear Guest,we are sorry that you did not enjoy your stay at our hotel; however, the hotel's standards are in line with current standards, as also appreciated by other Expedia users.We always try to offer the best possible service to our guests and will take this review as an opportunity for improvement.in the hope of being able to welcome you back to the hotel to show you the changes we will implement, we wish you a pleasant day.Best regards
by A verified traveler
Posted 18 Feb 2024
Very polite staff. Very good breakfast. Took shower at 9am low hot water only reason why I did not give 5 star review
Comment from Hotel Management
21 Feb 2024 by Staff, Hotel Management
Dear Marco,Thank you for your great review, we are glad you enjoyed your time in the Hotel. we are sorry for the inconvenience and we hope it did not affect your stay here.Hoping of being able to welcome you once again, we wish you a good day.Best regards
by A verified traveler
Posted 28 Sep 2023
Comment from Hotel Management
29 Sep 2023 by Staff, Hotel Management
Dear David, thank you for your excellent review. It makes us very happy that you enjoyed your stay.We always try to do the best for our customers.In the hope of being able to welcome you back to the facility, I take this opportunity to wish you a pleasant evening. Best regards
by A verified traveler from DORSET
Posted 24 Sep 2023
Clean hotel and v good staff. A little far from the centre.
Comment from Hotel Management
25 Sep 2023 by Staff, Hotel Management
Dear ADEL,Thank you very much for your great review, we are glad you enjoyed your time in the Hotel, we look forward to offer to all of our guests an unforgettable and pleasant stay here, hoping of being able to welcome you once again, we wish you a good day.Best regards
by A verified traveler
Posted 12 Sep 2023 on Hotels
Comment from Hotel Management
28 Oct 2023 by Staff, Hotel Management
Dear Gary,Thank you very much for your outstanding review, it has been a pleasure for all of us to meet you! Hoping to welcome you back as our pleased guest, the next time you are coming in Italy, we wish to you all a nice day.Best regards
by A verified traveler
Good value
Posted 10 Sep 2023 on HotelsNice hotel, very friendly staff. Good value.
Comment from Hotel Management
3 Nov 2023 by Staff, Hotel Management
Dear Anna, Thank you very much for your great review, we are glad you enjoyed your time in the Hotel, we look forward to offer to all of our guests an unforgettable and pleasant stay here, hoping of being able to welcome you once again, we wish you a good day. Best regards
by A verified traveler
Posted 8 Sep 2023 on Hotels
Comment from Hotel Management
8 Sep 2023 by Staff, Hotel Management
Dear Denise,Thank you very much for your great review, we are glad you enjoyed your time in the Hotel, we look forward to offer to all of our guests an unforgettable and pleasant stay here, hoping of being able to welcome you once again, we wish you a good dayBest regards
by A verified traveler
Posted 5 Apr 2023
Good value, clean, nice breakfast
Comment from Hotel Management
6 Apr 2023 by Staff, Hotel Management
Dear guest,we are honored that you had a pleasant stay at our hotel, this review helps us a lot and helps us to offer better and better services,Looking forward to welcoming you again as our welcome guest, we wish you a pleasant dayBest regards
by A verified traveler
Fantastic hotel!
Posted 7 Oct 2022 on HotelsGreat hotel with a wonderful staff!
Comment from Hotel Management
8 Oct 2022 by Staff, Hotel Management
Good Morning,thank you very much for your amazing review, your opinion is very important for us and helps us to improve more and more,Best Regards
