Ratings based on 6 Verified Reviews
4.8 Room cleanliness
4.0 Service & staff
4.3 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from BIRCHRUNVILLE
Posted 18 Jul 2023
Firstable i like to mention that my English is not so good so Barre with me.
The property is only few years old, very clean and the staffs is professional. My wife and i have the pleasure to get a massage that we enjoy . The restaurant dining room side is very modern and a little sterile compare to this medieval town. Very clean property and my foods including breakfast was good. The pool is beautiful and needed because the all property does not like to used air conditioning . When i ask to check our air conditioning in our bedroom. I was told that is on but was working very poorly we spend 3 nights sweeting . I call the front desk he told me that he will boost the air for us and to be patient after 45 minutes i call again to complain he responde to me that he went down 1 degree... ridiculous. I like to mention also that i invinte some guest from outside town to join us for aperitivo and once again no air conditioning. Just imagine getting some refreshments and sweeting looking at each others. Also the pool was beatifull but a portion of the pool corner was invade by bees .... we have lunch by the pool only one waitress was there for 40 peoples wich that we wait very long time.. custumers look very frustrated . I feel sorry for michelle our only waitress that was gracious and was also the only bartender and breakfast waitresses. I know this seem that is all about complaining but we work very hard all year around we just like a little comfort and professionalism.
Comment from Hotel Management
18 Jul 2023 by Mario Cappuccio , Hotel Management
Dear Francis, thank you for sharing your feedback about your recent stay at Le Cappuccinelle Suites & SPA. We appreciate your kind words about our clean property, professional staff, and the enjoyable massage experience. We apologize for any inconvenience caused by the air conditioning issues. Rest assured, we'll investigate and take measures to improve the situation. Your comments about the pool area and restaurant will be taken into consideration for future enhancements. We value your comfort and strive for professionalism. We hope to have the opportunity to welcome you back and provide a more satisfying experience. Warm regards from all the staff of "Le Cappuccinelle Suites&SPA"
by A verified traveler
Posted 12 May 2024 on Hotels
Comment from Hotel Management
14 May 2024 by Le Cappuccinelle Suite & Spa, Hotel Management
Gentilissimo Sig. Giacomo, La ringraziamo per aver lasciato una valutazione e siamo infinitamente contenti abbia scelto la nostra struttura per il Suo soggiorno. Accogliamo in maniera costruttiva le critiche o basse valutazioni, sperando sempre ci portino a migliorare tutti i nostri servizi. Se può ulteriormente aiutarci a comprendere i punti di forza da accrescere, Le saremmo molto grati. Non vediamo l'ora di poter darvi nuovamente il benvenuto, a presto e un cordiale saluto Le Cappuccinelle Staff, Camilla
by A verified traveler
Posted 23 Aug 2023 on Hotels
Comment from Hotel Management
23 Aug 2023 by Mario Cappuccio , Hotel Management
Gentile Philipe, grazie per aver lasciato la sua valutazione. Siamo felici di vedere che ha apprezzato il suo soggiorno presso Le Cappuccinelle Suites & SPA. Speriamo di avere l'opportunità di accoglierla nuovamente in futuro per offrirle un'esperienza ancora più piacevole. Grazie ancora e cordiali saluti!
by A verified traveler
Esperienza eccellente
Posted 9 Dec 2022 on Hotelsby A verified traveler
Posted 7 Sep 2022
Bon emplacement, personnel attentionné, plusieurs options de restaurations proche de l hôtel, proximité de Perugia et spa très agréable
by A verified traveler
Posted 30 Jun 2022
Struttura molto bella e rifinita, la spa è curata ed elegante. Stanze grandi e pulite. Personale gentile ma sono troppo pochi, il servizio al ristorante è molo lento anche se sono gentilissimi e volenterosi. Nota di merito per il ricevimento. Cibo di qualità, a km 0 ma menu un po troppo limitato. Vini molto buoni di produzione propria. Nei dintorni non si trova nulla ma la struttura offre quasi tutto. Ci tornerò
Comment from Hotel Management
30 Jun 2022 by Team - Reception, Hotel Management
Gentilissimo Franco, grazie di cuore per la sua fantastica recensione. Accogliamo la critica costruttiva riguardo il servizio al ristorante e ci impegneremo per migliorarlo. Siamo contentissimi che vi siete trovati bene da noi e che avete apprezzato la nostra realtà "Le Cappuccinelle Suites & SPA" Non vediamo l'ora di poter darvi nuovamente il benvenuto, a presto e un cordiale saluto dalla bellissima Umbria.
