Ratings based on 213 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
nice stay
Comment from Hotel Management
18 Sep 2024 by Bianca Holzmann, Hotel Management
Dear Ali, Thank you for your feedback! We're glad to hear you had a nice stay. We hope to welcome you back soon!Best regards from the AchenseeBianca Holzmann & the Fuerstenhaus Team
by A verified traveler
Posted 24 Aug 2024
I traveled solo without a car and found it incredibly easy to get around. I was able to walk, hike, and use the bus, ferry, and cable car with great convenience. The hotel provided everything I needed, and its waterfront location was perfect, with crystal-clear water just steps away. The breakfast was excellent as well.
Comment from Hotel Management
29 Aug 2024 by Bianca Holzmann, Hotel Management
Dear Funda, Thank you for sharing your experience with us! We're delighted to hear that you found it easy to get around without a car and enjoyed the convenience of walking, hiking, and using public transport options like the bus, ferry, and cable car. It's wonderful that our hotel provided everything you needed, and that our waterfront location with its crystal-clear water added to your stay. We're also glad to hear that you enjoyed the breakfast. We hope to welcome you back for another great stay in the future!Best regards,Bianca Holzmann & the Fürstenhaus Team
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
2 Aug 2024 by Bianca Holzmann, Hotel Management
Liebe Gabriella, herzlichen Dank für das tolle Feedback. Wir hoffen Sie bald wieder bei uns im Fürstenhaus am Achensee begrüßen zu dürfen. Bis bald am AchenseeBianca Holzmann & das Fürstenhaus Team
by A verified traveler from Sao Paulo
Posted 27 Jul 2024
The gentleman who checked in was very rude, and not to mention the restaurant closing time, which is 8:30 PM in the summer (very early). The restaurant staff is excellent (that's what saved the day)
Comment from Hotel Management
2 Aug 2024 by Bianca Holzmann, Hotel Management
Dear Marcos, Thank you for sharing your feedback. I’m very sorry to hear about your experience at check-in and the inconvenience caused by our restaurant's closing time.We strive to provide exceptional service, and it’s clear we fell short in this instance. I will discuss your comments with our team to ensure that future interactions are more welcoming and that we consider extending our restaurant hours to better accommodate our guests.On a positive note, I’m glad to hear that our restaurant staff made a positive difference during your stay. I’ll be sure to pass along your kind words to them.We hope to have the opportunity to welcome you back and provide a significantly improved experience.Best regrads from the AchenseeBianca Holzmann & the Fuerstenhaus Team
by A verified traveler
Posted 12 Aug 2023 on Hotels
by A verified traveler
Posted 11 Jun 2023
We loved the peacefulness of this property. Excellent breakfast and wonderfully helpful staff. We rented e-bikes at the property and rode some amazing rides! We can’t wait to return
Comment from Hotel Management
27 Jul 2023 by Bianca Holzmann General Manager, Hotel Management
Dear Julie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bianca Holzmann & the Fürstenhaus Team
by A verified traveler
Posted 25 May 2022 on Hotels
Comment from Hotel Management
8 Jun 2022 by Fürstenhaus am Achensee, Hotel Management
Dear Abdulla,
Thank you very much for your extremely positive feedback about.
We are really pleased that you felt well looked after with us and hope to see you again soon.
Kind regrads from Pertisau
Bianca Holzmann & your Fürstenhaus team
by A verified traveler
Fabulous
Posted 18 Feb 2022 on HotelsThis hotel was absolutely delightful. The staff went out of their way to be helpful and made our stay comfortable and extremely enjoyable. Food was delicious. I cannot it fault it at all.
Comment from Hotel Management
4 Apr 2022 by Tobias Strauß, Hotel Management
Dear Lisa!
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Tobias Strauß
by A verified traveler
Posted 3 Oct 2021 on Hotels
Comment from Hotel Management
11 Oct 2021 by Tobias Strauß, Hotel Management
Liebe(r) LIOR ,
vielen lieben Dank für diesen schönen Beitrag.
Es freut uns sehr, dass es Ihnen so gut bei uns gefallen hat.
Gerne geben wir Ihr Feedback an unsere Mitarbeiter weiter.
Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen.
Freundliche Grüße aus Pertisau
Ihr Gastgeber Tobias Strauß & das Fürstenhaus Team
by A verified traveler
Posted 24 Aug 2021 on Orbitz
Property location on the water is beautiful and facilities were excellent 4 star.
Guest service (booking/billing unresponsive and very poor, needing improvement. Guests should be wary of booking through Orbitz, as hotel uses third-party booking vendors to give guests the run-around and refuses to correct very obvious charge errors --even when charges were directly COLLECTED AT HOTEL PROPERTY and Orbitz formally replied that hotel collected all the charges. Hotel acknowledged the erroneous charge but refused to correct at check-out (nor weeks afterwards), proceeded with charging guest erroneous amount anyways, and then incredulously put the "commission arrangements" they made with Orbitz the responsibility of the Guest as contingency for their hotel to refund the overcharge.
Dining options also make no allowance for Hotel Guests (even when you have 5 guests staying for 5 nights in 4 separate bookings)-- no guest can get a table reservation for dinner at the hotel the first few nights, and then greeted by a very condescending and unfriendly restaurant Host.
