Ratings based on 759 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 18 Dec 2024
Best designed, most welcoming hotel lobby/lounge restaurant area I have seen in many years. Rooms are much too small: double rooms good for singles, small people, and guests who are physically very flexible.
4 out of 5
by A verified traveler

Posted 8 Dec 2024
Nice view pleasant staff
5 out of 5
by A verified traveler

Posted 19 Nov 2024
Close to Kings Park and City
Comment from Hotel Management
27 Nov 2024 by Shathiesh, Hotel Management
Dear Randy,Thank you for your feedback and for highlighting the aspects of your stay that you enjoyed, such as our location near Kings Park. Your feedback means a lot to our team, and it’s wonderful to know we could make your visit so enjoyable.We look forward to welcoming you back for another fantastic stay in the future!Kind Regards,
5 out of 5
by A verified traveler

Posted 14 Nov 2024
Nice location and international staff.
Comment from Hotel Management
27 Nov 2024 by Shathiesh, Hotel Management
Dear Randy,Thank you so much for your kind words! We’re thrilled to hear you had a great stay and enjoyed your time with us. Your feedback means a lot to our team, and it’s wonderful to know we could make your visit so enjoyable.We look forward to welcoming you back for another fantastic stay in the future!Kind Regards,
5 out of 5
by A verified traveler

Posted 2 Nov 2024
It was great stay
Comment from Hotel Management
2 Nov 2024 by Rowen, Hotel Management
Thank you for your positive feedback! We’re thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit!Best regards,Rowen Raj
4 out of 5
by A verified traveler

Posted 24 Oct 2024
The main problem was the parking to expensive if you could find a space the evening was just as bad and that is without having to pay
4 out of 5
by A verified traveler

Posted 20 Oct 2024
Comment from Hotel Management
27 Nov 2024 by Shathiesh, Hotel Management
Dear Elliot,Thank you so much for your kind words! We’re thrilled to hear you had a great stay and enjoyed your time with us. Your feedback means a lot to our team, and it’s wonderful to know we could make your visit so enjoyable.We look forward to welcoming you back for another fantastic stay in the future!Kind Regards,
5 out of 5
by A verified traveler

Posted 15 Oct 2024
Our stay was very nice, the room was tidy but a bit dusty on the black surfaces / bathroom. Room was very nice and the bed was comfortable. Coffee machine would not work but was ok as had own coffee sachets. Room needs a bin in the main area as bathroom bin is too small for general trash. Tv easy to use but only basic channels. Close to kings park so that was lovely, managed to see the light show there, 20 min walk from hotel so very convenient for park visits. Common area of hotel was nice and quiet throughout our whole stay. 1 star removed because of what’s stated above. Overall our stay was good.
Comment from Hotel Management
27 Nov 2024 by Shathiesh, Hotel Management
Dear Poppy,Thank you for sharing your detailed feedback! We're delighted to hear you enjoyed your overall stay, especially the comfortable bed, tidy room, and our convenient location near Kings Park. It sounds like the light show was a special highlight!We appreciate your constructive comments regarding the dust, coffee machine, and bin placement, as well as your suggestion for more TV channel options. These details are invaluable as we continuously work to improve our guest experience, and we’ll share them with our team for review.We hope to welcome you back soon for an even better stay!Kind Regards,
3 out of 5
by A verified traveler from Thornleigh

Posted 9 Oct 2024
near to kings park. The room is too small and toilet seat is low, because bathroom is small.
Comment from Hotel Management
20 Nov 2024 by Shathiesh, Hotel Management
Dear Ronald,Thank you for your feedback. We're glad you appreciated our convenient location near Kings Park. We understand the room and bathroom size may not have met your expectations and will take your comments into consideration for future improvements. We hope to have the chance to welcome you again!
4 out of 5
by A verified traveler from Sydney

Posted 1 Oct 2024
The hotel offers great service, a stunning lobby, and a welcoming atmosphere. It’s in a good location, and the price is reasonable. However, the rooms are VERY small, and if you don’t opt for the city or park view, the lack of natural light and space makes the room feel like your are staying in a dungeon.
Comment from Hotel Management
20 Nov 2024 by Shathiesh, Hotel Management
Dear Carmit,Thank you for your feedback! We're thrilled you enjoyed our service, lobby, and atmosphere, as well as our convenient location and value. We understand room size and natural light can impact your stay, and we’re sorry if this fell short of expectations. For your next visit, we recommend our city or park view rooms for a brighter, more open experience. We’d love to welcome you back.