Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Mark , Hotel Management
Dear Luis, Thank you for staying with us and your feedback. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Mark , Hotel Management
Dear Donna D, Thank you for staying with us. Kind regards, Mark Hardy, Novotel Perth Langley
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Mark , Hotel Management
Dear Simon, Thank you for staying with us. The team appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Mark , Hotel Management
Dear Malcolm, thank you for your feedback! I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy, Novotel Perth Langley
by A verified traveler
Posted 11 Oct 2024
No water in the room terrible shower access no fan in bathroom room service the worst no cook
Breakfast doesn’t open until 06:30 am 😞 . However the breakfast was great. 😊
Comment from Hotel Management
11 Oct 2024 by Mark , Hotel Management
Dear Douglas T, Thank you for sharing your experience with us. We see you have given us a 2-star rating. We regret that your stay at our hotel did not meet your expectations. As mentioned around the hotel, bottled water has been replaced by sustainable options. We've checked the room, and the bathroom fan with our maintenance team. Breakfast opens at 6.30am on weekdays and 7.00am on weekends and public holidays. Please accept our sincerely apologies for the issues you encountered. We value your feedback and want to extend our invitation to you for another stay with us, where we assure you of a more pleasant experience. Kind regards, Novotel Perth Langley team.
by A verified traveler
Posted 6 Oct 2024
Close to Cbd
Comment from Hotel Management
6 Oct 2024 by Mark , Hotel Management
Dear Brendan, Thank you for staying with us. The team appreciate your review. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley
by A verified traveler
Posted 4 Oct 2024
Mould in bathroom, room very hot 17 outside and 30 inside, addressed matter with reception who stated they would have maintenance look at, 3 night stay hotter than hot and got no sleep. Room service limited and did not have items on menu in stock, over all very poor experience
Comment from Hotel Management
6 Oct 2024 by Mark , Hotel Management
Dear Jason Phillip, Thanks for sending us your review. We appreciate your stay with us, but we regret the issues you experienced. We continue to do necessary improvements to make this hotel a great one and the team are committed to resolving the issues you mentioned. Kind regards, Mark Hardy, Novotel Perth Langley
by A verified traveler
Posted 10 Sep 2024
Excellent breakfast and good clean rooms.
Internet system a bit challenging.
Comment from Hotel Management
10 Sep 2024 by Mark , Hotel Management
Dear Michael, Thank you for staying with us. We are int eh final stages of upgrading our Wi-Fi. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley
by A verified traveler
Posted 7 Sep 2024
A comfortable stay room clean and tidy
A good location
Comment from Hotel Management
7 Sep 2024 by Mark , Hotel Management
Dear Bill, Thank you for staying with us. The team appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley
by A verified traveler from San Jose
Posted 31 Aug 2024
Nice hotel in the Perth CBD. Very nice location!
Comment from Hotel Management
1 Sep 2024 by Mark , Hotel Management
Dear Charles, Thank you for staying with us. The team appreciate your wonderful feedback. We look forward to seeing you again soon on your next visit to our city and the Novotel Perth Langley. Kind regards, Mark Hardy, Novotel Perth Langley
