Ratings based on 1,098 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
The units are very good, spacious and very clean. Everything there that you could possibly need. Very generous with tea, coffee and toiletries, even dishwasher and laundry detergent.
Staff welcoming and very helpful.
Parking was good and safe.
Personally I just found the bed too firm, but that's me.
Thankyou for a great stay.
Comment from Hotel Management
24 Sep 2024 by Anthony Lie - Front Office Manager, Hotel Management
Dear Elaine, Thank you for taking the time to share the highlights of your stay at Nesuto Mounts Bay. It's really fulfilling to hear that you find our apartments were clean & well equipped. Staff were welcoming and helpful. It was lovely having you with us, and we are looking forward to seeing you again in the near future. Kind Regards Anthony Lie Front Office Manager
by A verified traveler from Yass
Posted 13 Sep 2024
Great location - great amenities in the room. I’ll be back!
Comment from Hotel Management
14 Sep 2024 by Anthony Lie - Front Office Manager, Hotel Management
Dear Philomena,Thank you for taking the time to share the highlights of your stay at Nesuto Mounts Bay.It's really fulfilling to hear that the location and facilities stood out. It was lovely having you with us, and we are looking forward to seeing you again in the near future.
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Anthony Lie - Front Office Manager, Hotel Management
Dear Carmen,Thank you for taking the time to share the highlights of your stay at Nesuto Mounts Bay.We are looking forward to seeing you again in the near future.
by A verified traveler from South Melbourne
Posted 9 Sep 2024
The staff were excellent by accommodating my early check-in request and communicated the approval via email and a personal phone call. I was quite impressed. The building however is very out-dated and smelled like mould. I wouldn’t stay there again.
Comment from Hotel Management
10 Sep 2024 by Anthony Lie - Front Office Manager, Hotel Management
Dear Carmen,Thank you for sharing your feedback.We sincerely apologize for the outdated building. We have noted your comment for continuous improvement.We are pleased to hear that you found our staff were excellent. Your feedback helps us to enhance our services and provide a better experience for all our guests.We hope to have the opportunity to welcome you back in the future for a more pleasant stay.
by A verified traveler
Posted 2 Sep 2024
The amenities in the apartment was good and suitable for family to stay in
Comment from Hotel Management
5 Sep 2024 by Anthony Lie - Front Office Manager, Hotel Management
Dear Zhi Jun,Thank you for taking the time to share the highlights of your stay at Nesuto Mounts Bay.It was lovely having you with us, and we are looking forward to seeing you again in the near future.
by A verified traveler
Posted 29 Aug 2024
Amazing hotel will be back again for sure
Comment from Hotel Management
30 Aug 2024 by Anthony Lie - Front Office Manager, Hotel Management
Dear Ben,Thank you for taking the time to share the highlights of your stay at Nesuto Mounts Bay. It was lovely having you with us, and we are looking forward to seeing you again in the near future.Kind Regards,Anthony LieFront Office Manager
by A verified traveler
Posted 17 Aug 2024
Enjoy our stay and will definitely return
Comment from Hotel Management
19 Aug 2024 by Anthony Lie - Front Office Manager, Hotel Management
Dear Sopheia,Thank you for taking the time to share the highlights of your stay at Nesuto Mounts Bay.It was lovely having you with us, and we are looking forward to seeing you again in the near future.
by A verified traveler
Posted 22 Jul 2024
Great position. Friendly staff
Comment from Hotel Management
24 Jul 2024 by Anthony Lie - Front Office Manager, Hotel Management
Dear Lynette, Thank you for taking the time to share the highlights of your stay at Nesuto Mounts Bay. It was lovely having you with us, and we are looking forward to seeing you again in the near future.
by A verified traveler
Posted 20 Jul 2024
Excellent customer service at reception. We arrived a little earlier than checkin as we had an event to attend at the convention centre nearby. Checkin was expediated for us, which was much appreciated as we had a car and luggage to drop before event. The gentleman at reception was amazing. His welcoming persona and directions for carparking and our apartment were easy and well explained. We cant fault the amazing accomodation and service. 5 stars! Thankyou
Comment from Hotel Management
24 Jul 2024 by Anthony Lie - Front Office Manager, Hotel Management
Dear Virginia, Thank you for taking the time to share the highlights of your stay at Nesuto Mounts Bay. It was lovely having you with us, and we are looking forward to seeing you again in the near future.
by A verified traveler
Posted 21 Jun 2024
The restaurant only served breakfast ,all other meals were heat and eat which was not what we wanted.
Comment from Hotel Management
24 Jun 2024 by Anthony Lie - Front Office Manager, Hotel Management
Dear Ron,Thank you for sharing your feedback.We sincerely apologize for our limited Restaurant meal to breakfast only. Our Heat & Eat option is there as a temporary substitute to hopefully being able to open our Restaurant for Lunch and/or Dinner in the future.We hope to have the opportunity to welcome you back in the future for a more pleasant stay.Kind RegardsAnthony Lie - Front Office Manager
