Ratings based on 1,424 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
Pros - The one bedroom apartment was nice and spacious and good value for money.
Male Night shift staff when I checked in at 11 pm had a language barrier but it was ok. What appeared to be the female late shift lady also with a language barrier who appeared in charge was a bit unfriendly as she sat at the public lounge area on her phone while her male counterpart did all the work and he was helpful on 2 sept. There was also a police attendance at the hotel when I was checking in but it was all ok
* in the bathroom its my opinion that the shampoo and conditioner was diluted with water as it didnt feel that consistant in feel.
This area of Hay street East Perth wasnt the best at night and a bit unsafe . Had a $9 uber to Northbridge to get something to eat .
Comment from Hotel Management
14 Sep 2024 by Team Mantra, Hotel Management
Hi Charles,Thank you for the detailed feedback regarding your stay. We're pleased to hear you enjoyed your room and had a comfortable stay. We apologise for the experience you had with our night-shift staff. We strive to ensure that all our team members provide excellent service, and to reduce language barriers as much as possible. We also appreciate the comments regarding the safety of the surrounding area. Whilst this is partly out of our control, we strive to reduce the impact of this as much as possible. We appreciate your understanding, and we hope to have the chance to offer you a more enjoyable stay in the future.
by A verified traveler
Posted 19 Aug 2024
Juliana at the front desk was as helpful as can be. Clean and comfortable room. Great location. A bottle or two of water in the rooms would be a nice touch.
Comment from Hotel Management
31 Aug 2024 by Team Mantra, Hotel Management
Hi Michael,Thank you for taking the time to review your recent stay with us. We're happy to hear that your room was satisfactory and you had a pleasant stay. We acknowledge the lack of water provision for our guests, and will consider your feedback when we review our services to improve our guest experience in the future. Thank you again, and we hope to have the chance to welcome you back soon!
by A verified traveler
Posted 18 Aug 2024
Room did not have hair dryer, only one bed side lamp and lighting in the bedroom so was very dark. Washing machine was dirty. Hot water takes forever to turn on and poor pressure. Check in was disappointing as paid for a high room and they put me into a room on the ground floor, I complained and the team said we are fully booked. I was not happy so they moved me to level 5.
Comment from Hotel Management
31 Aug 2024 by Team Mantra, Hotel Management
Hi Brad,Thank you for the detailed feedback on your recent stay. We apologise sincerely for the initial room allocation - we will do our best to improve our reservation process in the future and we appreciate your patience whilst we worked to accommodate your room. We are also sorry about the lack of equipment in the rooms. We will pass this along to our team so we can improve the experience for all our guests in the future. Thank you again for these comments, we hope to have the opportunity to provide a better experience in the future.
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by Team Mantra, Hotel Management
Hi Ai Hwa,Thank you for writing us an amazing review, we're glad to hear you had a pleasant stay with us. We hope to see you again soon!
by A verified traveler
Posted 12 Aug 2024 on Hotels
They were trialing a water station and cookies.
Staff were amazing. A much nicer stay our second time around
Comment from Hotel Management
24 Aug 2024 by Team Mantra, Hotel Management
Hi Sara,Thank you for writing an amazing review for us. We're glad you appreciated the new kiosks, and hope you had a great overall stay in Perth.
by A verified traveler
Posted 12 Aug 2024
Roomy - lovely staff - clean - convenient location
Comment from Hotel Management
24 Aug 2024 by Team Mantra, Hotel Management
Hi Penelope,Thank you very much for the great review - we're glad you could enjoy an excellent stay with us. We look forward to welcoming you back soon!
by A verified traveler
Birthday Weekend
Posted 6 Aug 2024 on HotelsFantastic Birthday Weekend
Comment from Hotel Management
24 Aug 2024 by Team Mantra, Hotel Management
Hi John,Thank you for the wonderful review; it is always a pleasure to hear that you have a memorable and enjoyable stay with us.We hope to see you again soon,
by A verified traveler
Posted 1 Aug 2024
The good points are (1) spacious apartments for reasonable price not too far from airport or centre and (2) very helpful and friendly staff.
The main disadvantage was lack of reasonable dining or any bar. Restaurant in hotel had limited hours, did not do breakfast and there is no bar or alcohol sale in restaurant. The restaurant is really a slightly scruffy, basic place but, having said that, it serves some good Chinese food with friendly staff.
Comment from Hotel Management
3 Aug 2024 by Team Mantra, Hotel Management
Hi Richard,We appreciate your review for your stay with us, and it is great to hear that your stay was an enjoyable one. We do apologise for the dining issues, we are currently looking into improving this for all our customers. We hope to have the chance to see you again in the future!
by A verified traveler
Posted 29 Jul 2024
Nice Hotel , 2 bedroom apartment was a really good size, good location , no parking left when we arrived but we found street parking not that far away ,drop off zone if you have heap of bags .
Comment from Hotel Management
3 Aug 2024 by Team Mantra, Hotel Management
Hi Ryan,Thank you very much for taking the time to write to us about your stay. It is always a pleasure to hear that you enjoyed your stay with us and you found the room satisfactory.We hope to have the chance to welcome you again for another fantastic stay!
by A verified traveler
Posted 26 Jul 2024 on Lastminute
Bathrooom needs a good renovation. Water pressure was an issue through whole apartment.
Parking spaces are horrible even with a small car.
Some of the reception staff seemed miserable and unfortunately English was definitely a second language and communication was difficult.
