Ratings based on 350 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
dirty kettle inside
by A verified traveler
Posted 5 Dec 2024
by A verified traveler
Posted 24 Nov 2024
Still waiting for my security deposit to be returned. Has been nearly two weeks.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by JCH Management, Hotel Management
Dear Simone,Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet expectations. Guest satisfaction is extremely important to us, and we are disappointed that we didn’t provide the experience you were hoping for.If you have any additional details you’d like to share, please feel free to reach out to us directly. Your feedback will help us make necessary improvements, and we’d appreciate the chance to ensure a more comfortable and enjoyable stay in the future.
by A verified traveler
Posted 10 Nov 2024
Quiet
Comment from Hotel Management
11 Nov 2024 by JCH Management, Hotel Management
Dear Gurkirat Kaur,Thank you so much for your fantastic review! We're thrilled to hear you had a wonderful stay and that we were able to meet your expectations. Your positive feedback means a lot to us, and it encourages our team to keep delivering the best experience possible for our guests.We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
11 Nov 2024 by JCH Management, Hotel Management
Dear Cameron,Thank you for your wonderful feedback and for choosing to stay with us! We’re delighted to hear that you had a positive experience overall. Your 4-star rating is much appreciated, and we’re always looking for ways to enhance our guests' experience.If there’s anything specific we could improve to make your next stay even better, please feel free to let us know. We look forward to welcoming you back again soon!
by A verified traveler
Posted 27 Oct 2024
It was convenient the staff on the other hand are rude and illiterate
Comment from Hotel Management
28 Oct 2024 by JCH Management, Hotel Management
Thank you for your feedback, we apologise for any shortcomings in our service and will work on improving it.Your input is valuable to us, and we hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 17 Oct 2024
Convenient and handy to have somehwere decent fairly priced and within reach to public transport shops
Comment from Hotel Management
17 Oct 2024 by JCH Management, Hotel Management
Thank you so much for your rating, we hope to see you in the future
by A verified traveler
Posted 16 Oct 2024
Had a good nights sleep
Comment from Hotel Management
16 Oct 2024 by JCH, Hotel Management
Glad you enjoyed staying in our hotel. Thank you.
by A verified traveler
Posted 22 Sep 2024
Kept awake from 10.45pm till 3 am from loud what sounded like arguments. Bathroom not cleaned properly. Didnt feel that safe. Don't recommend staying here.
Comment from Hotel Management
26 Sep 2024 by JCH, Hotel Management
Hi David, we are sorry to hear that you had a bad experience during your stay. We will continue to highlight the house rules for all guests. Also, the cleanliness concern in the bathroom has been passed to our housekeeping team. We will continue working on it to ensure it reaches the high standard we've built.
