Ratings based on 513 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Reception , Hotel Management
Hey David, we are sorry to hear this. Do you mind expanded so we can move forward taking into account your response. Many Thanks IOH
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by IOH Reception, Hotel Management
Thank you, Andrew! Come back and see us any time :) Warm wishes, - Kimberlee, Reception
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by IOH Reception, Hotel Management
Hi Bill, After reviewing your recent booking with us made for your son and daughter, as we explained it is hotel policy that we cannot allow minors to stay without their parent or legal guardian present for the duration of their stay with us. We understand your frustration but as a licensed venue we must at all times operate within the guidelines and policies set out by the Racing Gaming & Liquor control, which I'm sure you can appreciate.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Reception, Hotel Management
Thank you so much for taking the time to leave us such a kind, positive rating, Karen. We do hope to see you again soon! Warm wishes, - Kimberlee Reception
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by IOH Reception , Hotel Management
Hi Vanessa, May we ask more specifically what about your stay with us yielded a 2/5 rating? We are always happy to receive constructive feedback and ways to improve. Warm wishes and thanks for your time, - Kimberlee Reception
by A verified traveler
Posted 3 Sep 2024
This hotel desperately needs updating. The toilet seat is cracked, stained and probably unhygienic. The shower head is placed in a corner and ok for someone small, but not for anyone bigger as there isn't enough room between the two walls to get under it properly. The tap on the wash basin isn't over the basin, so floods the back of it when running water and is also not easy to get a glass of water or fill the kettle. There is no bed side table on one side, although plenty of room for one. The fridge has missing shelves.
However, the staff were amazing and sorted out two issues for us really well and quickly - can't fault them.
Our towels were changed daily so I would like to see a notice, like many hotels, that if you leave your towels on the floor, then they need changing but if they're hing up, then don't. Save the hotel money, and saves water and power at the same time.
It's in a convenient location for what we wanted but we won't stay there again.
Comment from Hotel Management
3 Sep 2024 by Hotel Management, Hotel Management
Hey Naomi, thanks for taking the time to leave a review.As we are an old hotel (circa 1972) we are forever evolving and our original bathrooms are definitely next on our list! We have never not been highly commended on our cleanliness, hygiene and house keeping staff as a whole and we take a lot of pride in thatHowever we do love the tip about the towels and will definitely look into rolling that out. Next time you stay feel free to make our reception staff aware of any issues as sometimes it's as sample as moving your room types. Warm regards
by A verified traveler
Posted 27 Aug 2024
Beautiful staff
Comment from Hotel Management
27 Aug 2024 by Reception, Hotel Management
Thanks for the feedback, Alex!
by A verified traveler
Posted 4 Aug 2024 on Wotif
It was awful
Comment from Hotel Management
18 Aug 2024 by IOH Management, Hotel Management
Hi Michelle, please get in touch with us directly as we would like to know how we can improve on our services and value all feedback.
by A verified traveler
Posted 29 Jul 2024 on Wotif
Comment from Hotel Management
18 Aug 2024 by IOH Manager, Hotel Management
Thanks Elloise!
by A verified traveler
Posted 19 Jul 2024
Always great
Comment from Hotel Management
2 Aug 2024 by IOH Manager, Hotel Management
Thanks Lizzie, we appreciate your feedback!
