Ratings based on 527 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kidderminster
Posted 24 Dec 2024
Small swimming pool in middle of courtyard next to bar area. Helpful staff. Note this is a music venue but this is well advertised so is noisy especially at weekends but if you like some entertainment then this is is a good place to go.
Comment from Hotel Management
24 Dec 2024 by Reception, Hotel Management
We appreciate this review and hope you enjoyed your stay! We hope you have a fabulous Christmas:)
by A verified traveler
Posted 15 Dec 2024
I like atmosphere here
Comment from Hotel Management
15 Dec 2024 by IOH Reception , Hotel Management
Thank you, Thu! We appreciate you taking the time to leave us such a nice review :) We hope to have you back again soon! - Kimberlee, Reception
by A verified traveler
Posted 8 Dec 2024
Is rather run down but it is clean and the staff were lovely.
Comment from Hotel Management
15 Dec 2024 by IOH Reception , Hotel Management
Hi Abigail, We are currently undergoing some renovations and updates around the hotel and bar, but these things do take time. We want to maintain the vintage charm and character with that retro feel while also modernising and improving where needed. But thank you for your constructive yet kind feedback and we hope to have you back again soon! :) - Kimberlee, Reception
by A verified traveler
Posted 6 Dec 2024
Nice old retro hotel , really nice staff it was just a bit noisy for a place to stay with kids at night ,during the day awesome pool area and games whilst the parents have a few pints .
Comment from Hotel Management
15 Dec 2024 by IOH Reception , Hotel Management
Hi Ryan, We do have guests from all walks of life and ages who unwind in different ways, but are definitely more of an entertainment venue so not quite as kid-friendly in the evenings. But thank you so much for taking the time to leave us some thoughtful and kind but constructive feedback! We hope to have you back and hangin by the pool enjoying a pint again soon :) - Kimberlee, Reception
by A verified traveler
Posted 29 Nov 2024
Cleaning staff very noisey early in the morning outside room most mornings
Comment from Hotel Management
30 Nov 2024 by IOH Reception , Hotel Management
We are sorry to hear Housekeeping was a bit noisy going about their duties in the morning. We will look into this but hope to have the opportunity to have you back.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Reception , Hotel Management
Hey David, we are sorry to hear this. Do you mind expanded so we can move forward taking into account your response. Many Thanks IOH
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by IOH Reception, Hotel Management
Thank you, Andrew! Come back and see us any time :) Warm wishes, - Kimberlee, Reception
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by IOH Reception, Hotel Management
Hi Bill, After reviewing your recent booking with us made for your son and daughter, as we explained it is hotel policy that we cannot allow minors to stay without their parent or legal guardian present for the duration of their stay with us. We understand your frustration but as a licensed venue we must at all times operate within the guidelines and policies set out by the Racing Gaming & Liquor control, which I'm sure you can appreciate.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Reception, Hotel Management
Thank you so much for taking the time to leave us such a kind, positive rating, Karen. We do hope to see you again soon! Warm wishes, - Kimberlee Reception
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by IOH Reception , Hotel Management
Hi Vanessa, May we ask more specifically what about your stay with us yielded a 2/5 rating? We are always happy to receive constructive feedback and ways to improve. Warm wishes and thanks for your time, - Kimberlee Reception
