Ratings based on 121 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Grampian Hotel, Hotel Management
Dear David. Greetings from Grampian Hotel! We are delighted to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again. Kind Regards, Hotel Grampian
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Grampian Hotel, Hotel Management
Dear Laurie. Greetings from Grampian Hotel! We are delighted to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again. Kind Regards, Hotel Grampian
by A verified traveler
Posted 5 Oct 2024
Checkin and dining staff were excellent!!
Comment from Hotel Management
9 Oct 2024 by Grampian Hotel, Hotel Management
Dear Peter, Greetings from Grampian Hotel, We are delighted to know that you found our hotel comfortable and liking to your stay. Thank you for your positive feedback and we look forward to welcoming you back for another relaxing visit.
by A verified traveler
Posted 30 Sep 2024
Service/staff was awesome. Rooms are clean and comfy. I would stay here again. Amenities were nice, and everyone is joyful, and helpful
Comment from Hotel Management
3 Oct 2024 by Grampian Hotel, Hotel Management
Dear Laurie, Greetings from Grampian Hotel, We are delighted to know that you found our hotel comfortable and liking to your stay. Thank you for your positive feedback and we look forward to welcoming you back for another relaxing visit.
by A verified traveler
Posted 23 Sep 2024
Dinner in bar was fantastic . Breakfast not so good.
Comment from Hotel Management
29 Sep 2024 by Grampian Hotel, Hotel Management
Dear Joanne, Greetings from Grampian Hotel Thank you for your feedback, Your comfort is our top priority, and we apologize for some discomfort experienced here we are definitely work in your feedback. We look forward to welcoming you back.
by A verified traveler from Queenscliff
Posted 10 Sep 2024
Great location near station and town centre. Welcoming and helpful staff. Very clean and modern bathroom. Great Nepalese restaurant on site.
Comment from Hotel Management
10 Sep 2024 by Grampian Hotel, Hotel Management
Dear Christopher. Greetings from Grampian Hotel! We are delighted to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again. Kind Regards, Hotel Grampian
by A verified traveler
Posted 8 Sep 2024
We arrived just after 12 noon, were told they had been fully booked last night and could not get into our room yet. On asking to use the toilet he had to unlock the bar area (in guest book it states bar open from 10am).
Ours was twin room it was clean and the bathroom looked newly refurbished. There was a kettle with coffee tea and milk, there were no biscuits and I had to place the kettle on the floor where the socket was.
The breakfast was not a good set up - had to get your own coffees /tea from a machine make your own toast, It was busy at breakfast however there were noticeably tables not cleared and what appeared to be one family member eating breakfast at a table that would seat four, there were no bowls for the cereal, had to ask twice for these, choices had been made the night before my poached eggs were very over cooked and hard, They say this is family run but one guy appeared to be doing everything- reception, serving food, clearing tables while other family members appeared to be floating about.
Overall it was an okay stay.
Comment from Hotel Management
10 Sep 2024 by Grampian Hotel, Hotel Management
Dear Joanne. Greetings from Grampian Hotel! We are delighted to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again. Kind Regards, Hotel Grampian
by A verified traveler
Posted 5 Sep 2024
Harry, was perfect from the get go. Helped with directions, siggestions of what to see or where to park. He was friendly, heloful as he carried our bags up the stairs.
Always attentive and a huge smile. He made our stay so much better. A great start to the holiday.
Comment from Hotel Management
7 Sep 2024 by Narayan Banjade, Hotel Management
Dear Karlene, Greetings from Grampian Hotel, We are delighted to know that you found our hotel comfortable and liking to your stay. Thank you for your positive feedback and we look forward to welcoming you back for another relaxing visit.
by A verified traveler
Posted 3 Sep 2024
Staff were really helpful
Comment from Hotel Management
7 Sep 2024 by Narayan Banjade, Hotel Management
Dear Yvette, Greetings from Grampian Hotel, We are delighted to know that you found our hotel comfortable and liking to your stay. Thank you for your positive feedback and we look forward to welcoming you back for another relaxing visit.
by A verified traveler
Posted 1 Sep 2024
We requested a quiet room by email being aware of the main road outside the hotel. We were in a room above the entrance and a set of traffic lights outside our room. We requested a quieter room which we got straight away but the downside of the stay was the breakfast. The quality of the food and service was really poor so much so that we skipped breakfast on our departure.
Comment from Hotel Management
7 Sep 2024 by Narayan Banjade, Hotel Management
Dear Robert, Greetings from Grampian Hotel Thank you for your feedback, Your comfort is our top priority, and we apologize for some discomfort experienced here we are definitely work in your feedback. We look forward to welcoming you back.
