Ratings based on 2,348 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
Property is nice however definitely showing its age staining around vents in room. Pool is nice however it is in need of a deep clean of tiles in pool. Dirt in corners requiring cleaning also
Comment from Hotel Management
16 Jan 2025 by Michael, Hotel Management
Dear Adrian, Many thanks for taking the time to provide feedback on your recent stay with us.I am pleased to hear that overall you enjoyed your stay with us. I will be sure to pass on your feedback to the team, they will be so happy to hear the lovely feedback.I will be sure to pass on your feedback to our Engineering team in relation to the pool area and have them look into this and ensure that a deep clean is scheduled. Thank you for bringing this feedback to my attention.Thank you again Adrian for your feedback and we do hope to see you back with us again when you are next in need of accommodation in Perth.Have a lovely weekend ahead and take care.With kindest regards,MichaelOperations
by A verified traveler
Posted 10 Jan 2025
Check in was great and were able to check in early. There is limited onsite parking (this is stated on their website). People staying with us had to park on the street.
Comment from Hotel Management
10 Jan 2025 by Michael, Hotel Management
Dear Susan, Many thanks for taking the time to provide feedback on your recent stay with us.I am pleased to hear that you enjoyed your stay with us and that we were able to get you into your room earlier then our check-in time.I will be sure to pass on your feedback to our team which I know they will be happy to hear.Thank you again Susan for your feedback, and we do hope we have the opportunity of seeing you back with us again in the future.Have a wonderful weekend ahead and take care. With kindest regards, Michael Operations
by A verified traveler
Posted 9 Jan 2025
Late check out wasn’t a problem. Friendly and room service was prompt and staff friendly
Comment from Hotel Management
10 Jan 2025 by Michael, Hotel Management
Dear Sara, Many thanks for taking the time to provide feedback on your recent stay with us.I am pleased to hear that you enjoyed your stay with us and that our team were friend and room service was delivered promptly. I will be sure to pass on your feedback to our team which I know they will be happy to hear.Thank you again Sara for your feedback, and we do hope we have the opportunity of seeing you back with us again in the future.Have a wonderful weekend ahead and take care. With kindest regards, Michael Operations
by A verified traveler
Posted 28 Dec 2024
Wifi and TV (connected to internet) not working for first 2 days, later fixed after raising issues few times.
accessible room is provided , with no shower booth/tiny small basin & mirrors & space to put things, and poor wifi connection …..
On check-out day, the staff was not friendly or professional. She didn’t even ask a usual question around how’s our stays (5 nights!!). Of course No final farewell message such as thanks for staying etc etc. Very very unpleasant experiences after staying 5 nights.
Comment from Hotel Management
2 Jan 2025 by Travis Clemmet, Hotel Management
Hi Jin Ju,Thank you for including Fraser Suites Perth in your recent travel plans.I am sorry to hear your stay did not meet your expectations, and would like to thank you for addressing areas where we can better improve our services.Please rest assured I have raised your feedback with our maintenance team for their immediate attention regarding the TV and WIFI in your room, and I have also relayed your feedback to our Front Office Manager, as this is certainly not the service we are known for.Thank you again Jin Ju, and I do sincerely hope to see you again on your next trip to Perth.Kind regards,Travis Clemmet
by A verified traveler
Posted 23 Dec 2024
by A verified traveler
Posted 20 Dec 2024
This hotel was ok. The room was nice and big with great air conditioning and the bed was comfortable. The parking was nice and spacious.
The thing is, for a 5* property, I expected better. For a start, the gym had no space for those of us who just wanted to do yoga or pilates. It was too cramped with machines. I found it appalling that the kitchen had no bowls and that the property could not provide a soap and sponge for the washing up, just a dish washer that couldn't wash the dishes properly. It was very difficult to get hot water in the bathroom and the blinds didn't fully block out the sun. Finally, the cleaner didn't clean the room properly or replace the bathroom stuff. They also didn't give us another bathroom robe.
I'm not annoyed that I stayed here, but I wouldn't do it again.
Comment from Hotel Management
30 Dec 2024 by Travis Clemmet, Hotel Management
Hi Corrine,Thank you for including Fraser Suites Perth in your recent travel plans.I am sorry to hear your stay did not meet your expectations, and would like to thank you for addressing the areas where we can better improve our services.Thank you for your feedback on your room experience. I have brought your comments to the attention of our housekeeping manager, who will be conducting refresher training with her supervisors, and all front-line cleaning personnel, to ensure that rooms are fully equipped with all crockery, bathroom amenities are replenished appropriately during each service, and that soap and sponges are readily available.Thank you again Corrine for sharing you experience with us, and we do hope you will return again on your next visit to Perth.Kind regards,Travis Clemmet
by A verified traveler
Posted 3 Dec 2024
Central clean
Comment from Hotel Management
8 Dec 2024 by Michael, Hotel Management
Dear Scott,Many thanks for taking the time to provide feedback on your recent stay with us.I will be sure to pass your feedback on to our Housekeeping team that you found the hotel clean which I am sure they will be pleased to hear.We are in a great location, directly opposite the Swan River and WACA and within the free bus transit zone into the CBD.Thank you again Scott and we hope to see you back with us again in the future.With kindest regards,MichaelOperations
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 27 Nov 2024
No water on the day without prior notice so we couldn’t take shower. The room next to us played loud music through the night and the hotel did nothing even we already complained immediately.
Comment from Hotel Management
1 Dec 2024 by Michael, Hotel Management
Dear Anh Khoa,Many thanks for taking the time to provide feedback on your recent stay with us.Please do accept my apologies with regards to our water shutdown that was a last minute maintenance work that was needed to be conducted. We did place notifications in all guest rooms advising of the water shutdown. I will speak with our Housekeeping Manager to ensure that this was completed, please do accept my apologies if you room had been missed.I will speak with our Management Team in Front Office in relation to the noise complaint. All noise complaints should be dealt with immediately to ensure the upmost comfort for all our guests.Thank you again Anh Khoa for your feedback and we do hope we have the opportunity to see you back with us again.Have a wonderful week ahead and take care.Kind regards,MichaelOperations
by A verified traveler
Posted 21 Nov 2024
Perfect
Comment from Hotel Management
24 Nov 2024 by Michael, Hotel Management
Dear Matthew,Many thanks for taking the time to provide feedback on your recent stay with us.I am so pleased to hear that you enjoyed your stay with us. I will be sure to pass on your feedback onto our team which I know they will be pleased to hear.Feedback like yours motivates our team to continue to deliver exceptional service and creating memorable experiences for our guests.Thank you again Matthew for your great feedback, and we hope to see you back with us again when you are next in need of accommodation in Perth.Have a wonderful week ahead and take care.With kindest regards,Michael Operations
