Ratings based on 121 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2021 on Hotels
by A verified traveler
Posted 28 Dec 2020 on Hotels
by A verified traveler
Posted 28 Nov 2020 on Hotels
by A verified traveler
Posted 28 Sep 2020 on Hotels
by A verified traveler
Posted 18 Sep 2020 on Wotif
by A verified traveler from Perth
Posted 14 Aug 2020
Had to pay AGAIN on arrival. Checked out four days early and refund and key deposit have NOT been reimbursed
Comment from Hotel Management
14 Aug 2020 by Lina, Hotel Management
Hi John, Please note that you have selected to pay upon arrival which means you only paid once. We had to call the police to escort you from our property due to your intoxicated aggressive behaviour towards our manager and smoking in the common area. You also let a visitor into your room and let him sleep on your bed. This breach of the policy resulted in not getting the refund as agreed on the sign-in sheet. Unfortunately, you won’t be allowed to stay with us again in the future.
by A verified traveler
Posted 12 Jan 2020 on Wotif
The room did not look like it had been cleaned properly. The sheets looked dirty and stained. When having a shower it flooded the whole bathroom, aircon turned on but system was broken and wouldnt open to allow air to come out. Totally different to pictures on their website. Wasnt very impressed. The power point in bathroom was broken and exposed.
Comment from Hotel Management
13 Jan 2020 by Lina, Hotel Management
Hi,
Sorry to hear that we did not meet your satisfaction. We clean the rooms and change all the sheets before the new guests arrive and make sure all the facilities are well-maintained including the aircon. We will work harder to provide better services on your next visit.
by A verified traveler
Posted 11 Nov 2019
I cannot comment as my room was paid for so I did not have to sleep on the streets. But I was not allowed to stay. I understand that I did not have the correct identification. Empathy look it up!!
by A verified traveler
Posted 10 Aug 2019 on Wotif
by A verified traveler from KL
Posted 24 Apr 2019
Poor in maintaining kitchen cleanliness. Insufficient of cutlery.
Comment from Hotel Management
28 Apr 2019 by Lina, Hotel Management
Hi, Thanks for the feedback. We are sorry for the inconvenience. We will check on the kitchen cleanliness more often and supply enough cutlery. Hope you can enjoy your stay on your next visit. Thank you.
