Ratings based on 334 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Not enough trailer parking and the bed was marginal good for one night but no more
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Dear Joseph,Thank you for your feedback. We’re sorry to hear that you had difficulty finding adequate trailer parking and that the bed did not meet your comfort expectations. Your comments are valuable, and we will work on addressing these issues to improve our guest's experiences. We appreciate your input and hope to provide a better stay for you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Oct 2024
Inconsistent services (no towels, dirty towels, intermittent WIFI services). Approached manager to request WIFI status (re-connection) immediately put into a heated response. No thank you to this property or any Wyndam properties - no standards, no customer service!!!!!
Comment from Hotel Management
15 Oct 2024 by Hotel Management, Hotel Management
Dear Jacob,We sincerely apologize for your recent experience. It’s disappointing to know that you encountered inconsistent services, including towel availability and Wi-Fi issues. Your feedback regarding the response is particularly concerning, as we strive for a welcoming environment. We appreciate your insights as they help us identify areas needing immediate attention. Please know that we are committed to improving our standards and customer service. We hope you might reconsider and give us another chance in the future. Thank you.Sincerely, Hotel Management
by A verified traveler
Posted 13 Oct 2024
I contacted Expedia as soon as we arrived at hotel and told them the condition of the hotel. They told me to leave and they would help with a refund after several days I was told I would be charged even though we did not stay at this hotel. We checked in and immediately left and checked out. I would never use Expedia again they were no help whatsoever
Comment from Hotel Management
14 Oct 2024 by Hotel Management, Hotel Management
Dear Zjovan,We sincerely apologize for the distressing experience you encountered during your recent stay. It's disheartening to hear that the hotel conditions fell short of your expectations and that you faced challenges with the booking process through Expedia. Your feedback is invaluable, and we will address this issue internally to ensure better communication and support for our guests in the future. We hope you will consider giving us another chance to provide the quality experience you deserve.Sincerely, Hotel Management
by A verified traveler
Posted 9 Oct 2024
Staff was friendly and accomodating. Breakfast options were limited (Consider adding fruit, yogurt, granola bars, eggs, oatmeal, etc.). Thanks for providing me a place to sleep when I really needed it!
Comment from Hotel Management
10 Oct 2024 by Hotel Manager, Hotel Management
Dear Delphine,Thank you for your thoughtful review! We’re delighted to hear that our staff was friendly and accommodating during your stay. We appreciate your suggestions for expanding our breakfast options, as we aim to provide a satisfying start to each day. We're glad we could provide you with a comfortable place to sleep when you needed it. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 28 Sep 2024
This was the worst stay ever. Aside from being out in the first room that smelled of mildew had a used pad in the toilet and a used razor on the bathroom mirror to be moved to a room with roaches. The linen had holes and cigarette burns in them. There is no gym although advertised on their listing site and the breakfast was a joke. They decided not o serve waffles after the first night because they claimed it was too messy. Never mind guests who don’t eat cereal because that’s all they served for the entire week we were there. The ironing board broke. This location hasn’t been upgraded and is largely outdated and there is no ventilation in the bathrooms. Housekeeping doesn’t speak English and will barge into your room while you’re sleeping every single day. I would never stay at this location again. Beware this is not what the listing says at all and isn’t with the money I spent almost $400 for the week and was a horrible experience.
Comment from Hotel Management
30 Sep 2024 by Hotel Manager, Hotel Management
Dear Mia,We are truly sorry to hear about the negative experience you had during your stay. From the issues with cleanliness, room conditions, and lack of amenities, to the disappointing breakfast and housekeeping disturbances, this is far from the standard we aim to provide. We understand how frustrating this must have been and appreciate you bringing these serious concerns to our attention. Your feedback will be shared with the management team to address these problems and ensure improvements are made. We sincerely apologize for the inconvenience and hope future stays can meet your expectations.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Aug 2024
Lovely lady who checked me in!
Comment from Hotel Management
26 Aug 2024 by Hotel Manager, Hotel Management
Dear Anna,Thank you for your kind words! We’re thrilled to hear that you had a positive check-in experience with our team. Our staff strives to provide friendly and efficient service, and we will be sure to pass along your compliments. We hope you enjoyed your stay and look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Aug 2024
They sent me to a room with Roaches and dirty laundry I went to the front desk & told them they changed my room I then woke up to roaches crawling all in the bed I took photos and videos and reported it they changed my room again so I went through 3 different rooms and will never book a stay there again and they refused my refund
Comment from Hotel Management
24 Aug 2024 by Hotel Management, Hotel Management
Dear Latoya,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and it is unacceptable to hear about the issues you faced. We take matters like this very seriously and will investigate further to ensure it doesn’t happen again. Please reach out to us directly so we can discuss your experience further. We appreciate your feedback and hope to regain your trust in the future.Sincerely, Hotel Management
by A verified traveler
Place sucks
Posted 17 Aug 2024 on HotelsBed bugs bites all over my arms. Toilet falling off the floor. They have resident tenants that smoke pot all day and do nothing about it. Smells horrible. Extremely filthy
Comment from Hotel Management
19 Aug 2024 by Hotel Management, Hotel Management
Dear John,We apologize for the issues you encountered during your stay. Your concerns have been noted, and we will conduct a thorough investigation. Guest feedback is very important to us, and we appreciate your understanding as we work to address these matters. Sincerely, Hotel Management
by A verified traveler
Posted 12 Aug 2024
Room smelled of smoke. Staff was polite, room cleanliness was poor. Had to change rooms due to nauseating smoke smell. The second room smelled as well.
Comment from Hotel Management
12 Aug 2024 by Hotel Manager, Hotel Management
Dear Brandy,Thank you for sharing your experience with us. We sincerely apologize for the smoke smell in your room and the inconvenience it caused during your stay. Your comfort is our priority, and we regret that we did not meet your expectations regarding cleanliness. We are addressing this issue with our housekeeping team to ensure a more thorough cleaning process. We appreciate your feedback and hope to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Hotel Manager, Hotel Management
Dear Jodie,Thank you for taking the time to share your feedback and for your 4/10 rating. We apologize for not meeting your expectations during your stay. Your comments are important to us, and we would appreciate any specific insights you can provide on what went wrong. We are committed to improving our services and hope to have the chance to make it right for you in the future.Sincerely, Hotel Manager
