Ratings based on 621 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Property was grest
Comment from Hotel Management
1 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're glad you enjoyed our property and had a great stay. We hope to see you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the glowing 5 out of 5 rating! We’re so happy to hear you had a wonderful experience. We can’t wait to welcome you back!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the perfect rating! We're thrilled to know you had a great experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the perfect rating! We're so glad you enjoyed your stay and appreciate your support. We can't wait to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback! We're pleased to hear that you had a positive experience overall. If there's anything specific we can improve to make your next stay even better, please let us know. We look forward to welcoming you back!"Sincerely, Hotel Manager
by A verified traveler
Posted 24 Aug 2024 on Hotels
The stay at this hotel was great
Recently renovated
Everything was good
Pending a issue was billed for wrong night.
Waiting for refund service
Comment from Hotel Management
27 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear you enjoyed your stay and appreciated the renovations. We apologize for the billing error and any inconvenience it caused. Rest assured, we're working to resolve the issue. If you have any further concerns, please let us know.Sincerely, Hotel Manager
by A verified traveler from Polk City
Posted 20 Aug 2024
Upon arrival there was no one at the desk. I called out and knocked on the office door with no luck. When I started out the door to the pool area the attendant was just coming back in from cleaning up around the pool.
Check in was very easy and the attendant was very apologetic for not being at the desk when I arrived.
Comment from Hotel Management
20 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're glad to hear that check-in was smooth and that the attendant was apologetic about the initial delay. We appreciate your understanding and will work on improving our front desk availability.Sincerely, Hotel Manager
by A verified traveler
Comfortable
Posted 13 Aug 2024 on HotelsComment from Hotel Management
14 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear you found our hotel comfortable. If you have any specific suggestions for how we could improve your experience even further, please let us know. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Jul 2024
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Comment from Hotel Management
21 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,We're thrilled to hear you had a positive stay with us! Thank you for your feedback and suggestions. We aim to provide the best service possible and hope to exceed your expectations on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Jul 2024 on Orbitz
Comment from Hotel Management
7 Aug 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
