Ratings based on 30 Verified Reviews
4.7 Room cleanliness
4.2 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Bed was a little hard for me but everything else was nice
Comment from Hotel Management
27 Sep 2024 by Daniel, Hotel Management
We appreciate your comment, Mr. Daniel, always in favor of improving the quality of our service.
by A verified traveler
Posted 4 Sep 2024
It's a great spot for business trips, but it would be great with breakfast options and definitely WiFi needs to improve.
Comment from Hotel Management
27 Sep 2024 by Jose Luis, Hotel Management
We appreciate your comment, these ideas for improvement help us to strengthen our service.
by A verified traveler from Largo
Posted 5 Aug 2024
On the morning of check-out, we woke up to the electricity not working in the entire hotel. As a result, we could not use the kitchen, make coffee, take hot showers, or charge our mobile devices. We had to wait more than an hour for electricity to be restored.
Despite electricity being restored around an hour before check-out time, hotel staff acted as if this was no big deal. I asked for a later check-out due to the situation, but was told I could only have a few extra minutes without being charged more money for late check-out. The complete lack of understanding from the staff was really strange and disappointing. Having electricity for a proper amount of time before check-out time is not a luxury. The hotel acted as if an hour of electricity was enough, and that we should just adjust to the given situation. The responses I got to my concerns were ignorant and rude. This is not how to treat guests, and I would never consider coming back to this hotel or recommending it to anyone.
Comment from Hotel Management
27 Sep 2024 by CECILIA, Hotel Management
We appreciate your comment, Mrs. Cecilia. We regret the situation caused by external problems at the hotel, such as the electricity, and we apologize for the situation you had to endure. We will review the case to verify the situation. We have never had this type of problem before, as we are known for providing a complete and quality service. We apologize again for the inconvenience this caused you, and we will try to prevent this from happening again.
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
27 Sep 2024 by Vicente, Hotel Management
Agradecemos su respuesta a nuestro servicio
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
26 Jul 2024 by SAHAR, Hotel Management
Agradecemos su comentario, seremos felices de volverlos a recibir.
by A verified traveler
Posted 19 Jan 2024
Great place to stay. The staff was veré friendly and helpful.
Comment from Hotel Management
19 Jan 2024 by CLAUDIA, Hotel Management
Agradecemos su comentario, es siempre para nosotros un gusto recibirte en nuestro hotel
by A verified traveler from Hollywood
Posted 27 Nov 2023
I love the fact that I can walk to stores near me to eat or buy things… the room was extremely clean and they can do your laundry which was very helpful and not expensive. I recommend this place to everyone.
Comment from Hotel Management
28 Nov 2023 by Ignacio, Hotel Management
Agradecemos su comentario señor Ignacio, siempre sera un placer tenerlo en Kapital que es como su casa y tener una familia como lo son ustedes aqui siempre sera un gusto, esperamos deseen regresar todas las veces posibles.
by A verified traveler
Could have been better.
Posted 7 Jul 2023 on HotelsOverpriced for the comforts provided. Room comfort was okay. Lack of breakfast for the price charged was a disappointment. It’s a small place. Right on the road. The traffic is a nuisance.
Comment from Hotel Management
10 Jul 2023 by TASADDUQ, Hotel Management
Good morning, Mr. TASADDUQ, we are sorry that your experience has not been entirely pleasant.We remind you that the hotel does NOT handle breakfast in any of its rates, which is specified on the platform, what you find in the morning is only a snack that the hotel gives you.We appreciate your comment because thanks to them we improve every day.
by A verified traveler
Posted 25 Jun 2023
Comment from Hotel Management
29 Jun 2023 by Sonia, Hotel Management
Agradecemos su comentario señora Sonia, esperamos tenerla de regreso con nosotros
by A verified traveler
Posted 22 May 2023
I like the suits
Comment from Hotel Management
25 May 2023 by Martha, Hotel Management
We hope you had a happy stay.
